Headline

Student at Vidyalankar Institute of Technology, Mumbai

Location

Vasai Virar

Work experience

Executive at IndiGo (InterGlobe Aviation Ltd), Mar 2023 - Present · 3 yrs 4 mos, Mumbai, Maharashtra, India

Ground Crew at IndiGo Airlines, Mar 2023 - Present · 3 yrs 4 mos, Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information. Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution. Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards. Optimized ground operations by regularly updating standard operating procedures in line with industry best practices. Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations. Collaborated with security teams to ensure the safety of passengers, staff, and airport facilities from potential threats.

Customer Service Supervisor at Porter, Mar 2022 - Oct 2022 · 8 mos, Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. Coached team members to deliver hospitable, professional service while adhering to set service models. Enhanced team productivity through regular coaching, feedback, and performance evaluations.

Education

Bachelor of Engineering, ENGINEERING, Vidyalankar Institute of Technology, Mumbai

High School Diploma, Sacred Heart High School