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Jatinder Singh

--IT Support Associate | Technical Support | Service Desk | CRM | Ticketing | Customer Support | Windows & Networking | Troubleshooting

Rupnagar

1+ year of work experience

TP
Mar 20251 yr 4 mosPresent

Mohali district, India

• Provided remote technical support across email/chat ensuring SLA adherence and high CSAT scores • Resolved daily service requests including login issues, access requests, password resets, and application support • Used ticketing platforms to log, track, prioritise, and close incidents with proper documentation • Delivered remote troubleshooting for system issues, network connectivity, and device configuration • Maintained customer satisfaction above 90% with strong communication and follow‑ups • Collaborated with cross‑functional teams to escalate and resolve complex issues

Education

Chandigarh Engineering College

Bachelor of Technology - BTech, Information Technology

Chandigarh Engineering College

20194 yrs2023

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Headline

--IT Support Associate | Technical Support | Service Desk | CRM | Ticketing | Customer Support | Windows & Networking | Troubleshooting

About

IT Support & Customer Service professional with hands-on experience in technical troubleshooting, ticketing systems, CRM tools, and multi-channel client support (voice, chat & email). I specialize in diagnosing issues, guiding users step-by-step, resolving service requests, and maintaining service quality standards. With strong communication skills and a customer-first mindset, I am focused on delivering seamless support experiences and improving customer satisfaction. SKILLS: IT Support | Technical Troubleshooting | CRM & Ticketing | Networking Basics | Escalation Handling | Customer Communication | SLA Compliance Open to: IT Support | Helpdesk | Technical Support | Customer Support | Service Desk roles

Location

Rupnagar

Work experience

Customer Service Representative at TP, Mar 2025 - Present · 1 yr 4 mos, Mohali district, India, • Provided remote technical support across email/chat ensuring SLA adherence and high CSAT scores • Resolved daily service requests including login issues, access requests, password resets, and application support • Used ticketing platforms to log, track, prioritise, and close incidents with proper documentation • Delivered remote troubleshooting for system issues, network connectivity, and device configuration • Maintained customer satisfaction above 90% with strong communication and follow‑ups • Collaborated with cross‑functional teams to escalate and resolve complex issues

Education

Bachelor of Technology - BTech, Information Technology, Chandigarh Engineering College

Jatinder Singh - Customer Service Representative in Rupnagar | Tal