Jatin janmejay singh profile photo 1 on Tal

Jatin janmejay singh

Technical Support Engineer

India

6+ years of work experience

Enphase Energy
Jan 20251 yr 4 mosPresent

Bengaluru, Karnataka, India

• Provided technical support for Salesforce case management, ensuring timely resolution of customer issues. • Utilized JIRA for effective escalation management, streamlining communication between teams. • Conducted thorough troubleshooting using Chrome Dev Tools and VRA, enhancing system performance. • Analyzed API and log data to identify and resolve complex technical problems, improving user experience.
Enphase Solar Energy
Jan 20251 yr 4 mosPresent

Technical Support & Troubleshooting: Provided technical assistance for Enphase micro-inverters and IQ combiners, resolving 100+ production issues monthly and guiding gateway reconnections during live customer calls. Salesforce Case Handling: Managed and closed over 300 customer support cases per quarter using Salesforce, ensuring timely escalations through Jira and high satisfaction. Direct B2C Interaction: Delivered B2C call-based support by addressing customer queries, diagnosing issues, and providing effective technical solutions. Connectivity & Log Analysis: Collaborated with engineering teams to resolve connectivity issues and database corruption, utilizing MobaXterm and Linux commands to analyze flash logs.
EXL
Jan 20232 yrs 3 mosMar 2025

Gurugram, Haryana, India

• Provided exceptional technical support to Amex GBT clients in the UK, enhancing customer satisfaction. • Collaborated with cross-functional teams to streamline client management processes, improving response times by 30%. • Developed training materials and conducted sessions for new team members, fostering a knowledgeable support environment.
EXL
Jan 20231 yr 10 mosOct 2024

Client & B2B Support: Delivered technical support for UK-based business travel clients, resolving 50+ queries weekly across email, app login, and website issues while ensuring SLA adherence. Salesforce Case Management: Utilized Salesforce to manage, track, and resolve client cases, maintaining a CSAT score of 5.0 and ensuring end-to-end issue resolution within deadlines. Technical Collaboration & Troubleshooting: Worked closely with engineering teams to fix bugs and defects; used tools like Postman (API testing), JIRA, Loggly for deep technical issue analysis. Software & Platform Expertise: Proficient in Smart Booking Platform, Chrome Dev Tools & debugging APIs; handled log investigations & supported system enhancements.
IGT Solutions
Jul 20211 yr 6 mosDec 2022

Gurugram, Haryana, India

• Provided expert troubleshooting for technical queries from Expedia customers via chat and calls, enhancing user experience. • Resolved end-to-end flight booking issues and login queries on the app and website, ensuring customer satisfaction. • Achieved consistent compliance with Average Handling Time (AHT) benchmarks while delivering effective B2C support. • Developed proficiency in GDS and order management systems, contributing to streamlined operations at IGT Solutions.
IGT Solutions
Jul 20211 yr 6 mosDec 2022

Technical & Reservation Support: Resolved end-to-end flight booking issues, handling both operational and technical concerns to ensure smooth customer reservation experiences. Real-Time Chat Assistance: Delivered instant support via live chat on the Voyager platform, assisting with website and app-related queries for enhanced customer satisfaction. B2C Query Resolution: Provided direct support to B2C customers, consistently meeting required Average Handling Time (AHT) benchmarks while ensuring prompt and effective issue resolution.
Feb 20191 yr 4 mosMay 2020

Bengaluru

• Managed the installation and configuration of software applications to enhance operational efficiency. • Provided troubleshooting support for software issues, ensuring minimal downtime and optimal performance. • Monitored system performance hourly, proactively identifying and resolving potential issues to maintain system integrity.

Education

Dr. A.P.J. Abdul Kalam Technical University

B.tech, Electronics and communication Engineering

Dr. A.P.J. Abdul Kalam Technical University

20144 yrs2018
Dayalbagh Educational Institute, Agra

Diploma in Engineering, Electrical, Electronics and Communications Engineering

Dayalbagh Educational Institute, Agra

20113 yrs2014

Join Jatin and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Jatin janmejay singh on Tal

Headline

Technical Support Engineer

About

Enphase Energy leverages my role as a Technical Support Engineer to address and resolve complex technical queries, ensuring seamless client interactions and efficient problem resolution. My contributions focus on enhancing customer satisfaction by utilizing CRM systems and other support tools. Equipped with a B.Tech in Electronics and Communication Engineering, my technical expertise complements a strong foundation in customer and client management. Previous roles at EXL and IGT Solutions honed my skills in troubleshooting and support, enabling impactful contributions to dynamic, customer-centric environments.

Location

India

Work experience

Technical Support Engineer at Enphase Energy, Jan 2025 - Present · 1 yr 4 mos, Bengaluru, Karnataka, India, • Provided technical support for Salesforce case management, ensuring timely resolution of customer issues. • Utilized JIRA for effective escalation management, streamlining communication between teams. • Conducted thorough troubleshooting using Chrome Dev Tools and VRA, enhancing system performance. • Analyzed API and log data to identify and resolve complex technical problems, improving user experience.

Technical Support Engineer at Enphase Solar Energy, Jan 2025 - Present · 1 yr 4 mos, Technical Support & Troubleshooting: Provided technical assistance for Enphase micro-inverters and IQ combiners, resolving 100+ production issues monthly and guiding gateway reconnections during live customer calls. Salesforce Case Handling: Managed and closed over 300 customer support cases per quarter using Salesforce, ensuring timely escalations through Jira and high satisfaction. Direct B2C Interaction: Delivered B2C call-based support by addressing customer queries, diagnosing issues, and providing effective technical solutions. Connectivity & Log Analysis: Collaborated with engineering teams to resolve connectivity issues and database corruption, utilizing MobaXterm and Linux commands to analyze flash logs.

Client Support Engineer at EXL, Jan 2023 - Mar 2025 · 2 yrs 3 mos, Gurugram, Haryana, India, • Provided exceptional technical support to Amex GBT clients in the UK, enhancing customer satisfaction. • Collaborated with cross-functional teams to streamline client management processes, improving response times by 30%. • Developed training materials and conducted sessions for new team members, fostering a knowledgeable support environment.

Customer Support Engineer at EXL, Jan 2023 - Oct 2024 · 1 yr 10 mos, Client & B2B Support: Delivered technical support for UK-based business travel clients, resolving 50+ queries weekly across email, app login, and website issues while ensuring SLA adherence. Salesforce Case Management: Utilized Salesforce to manage, track, and resolve client cases, maintaining a CSAT score of 5.0 and ensuring end-to-end issue resolution within deadlines. Technical Collaboration & Troubleshooting: Worked closely with engineering teams to fix bugs and defects; used tools like Postman (API testing), JIRA, Loggly for deep technical issue analysis. Software & Platform Expertise: Proficient in Smart Booking Platform, Chrome Dev Tools & debugging APIs; handled log investigations & supported system enhancements.

Customer Support Engineer at IGT Solutions, Jul 2021 - Dec 2022 · 1 yr 6 mos, Gurugram, Haryana, India, • Provided expert troubleshooting for technical queries from Expedia customers via chat and calls, enhancing user experience. • Resolved end-to-end flight booking issues and login queries on the app and website, ensuring customer satisfaction. • Achieved consistent compliance with Average Handling Time (AHT) benchmarks while delivering effective B2C support. • Developed proficiency in GDS and order management systems, contributing to streamlined operations at IGT Solutions.

Customer Support Executive at IGT Solutions, Jul 2021 - Dec 2022 · 1 yr 6 mos, Technical & Reservation Support: Resolved end-to-end flight booking issues, handling both operational and technical concerns to ensure smooth customer reservation experiences. Real-Time Chat Assistance: Delivered instant support via live chat on the Voyager platform, assisting with website and app-related queries for enhanced customer satisfaction. B2C Query Resolution: Provided direct support to B2C customers, consistently meeting required Average Handling Time (AHT) benchmarks while ensuring prompt and effective issue resolution.

System Admin- Executive at CHAMUNDESWARI BUILD-TECH PRIVATE LIMITED, Feb 2019 - May 2020 · 1 yr 4 mos, Bengaluru, • Managed the installation and configuration of software applications to enhance operational efficiency. • Provided troubleshooting support for software issues, ensuring minimal downtime and optimal performance. • Monitored system performance hourly, proactively identifying and resolving potential issues to maintain system integrity.

Education

B.tech, Electronics and communication Engineering, Dr. A.P.J. Abdul Kalam Technical University

Diploma in Engineering, Electrical, Electronics and Communications Engineering, Dayalbagh Educational Institute, Agra