Headline

Director at the cheesecake shop mount Roskill

About

July ’07 – Feb,16 ANZ Bank New Zealand Limited Personal Banker Nov ’07 – July ‘13 ANZ Bank New Zealand Limited Lending Service Officer Jun ‘06 – Oct ’07 Hudson Limited, NZ various temp roles Dec ’04 – Jun ’06 Crystal Service Centre limited, NZ Site Manager Jun ’03 – Aug ’04 Stagecoach Limited, NZ Operator Oct ’02 – Jun ’03 Star Services Stations Limited, NZ Customer Service Officer Mar ’98 – Apr ’02 Sunton International Pte Ltd, SingaporeExport Manager Jun ’96 – Mar ’98 KTP Exports Pte Ltd, Singapore Export Manager Nov ’95 – Jun ’96 Kapson Int’l Pvt Ltd, India Marketing Manager 1991 – 1995 Sunstar Computers, India Marketing Executive 1989 - 1991 Oswal Agro mills Ltd, India Accounts Assistant

Location

Auckland

Work experience

Director at JD & MG investment limited, Nov 2021 - Present · 4 yrs 9 mos, Auckland, New Zealand

Director at Cheese cake shop Mount Roskill, Aug 2016 - Present · 10 yrs, Auckland, Auckland, New Zealand, Please visit shop and enjoy cakes here. We are specialising in cheesecake , Mud cakes n Tortes.

Personal Banker at ANZ, Jul 2013 - Feb 2016 · 2 yrs 8 mos, • Providing best customer service to customers. • Developing strong relationship with customers • Understand and meet customer’s needs. • Providing information about Personal Lending products to customers. • Open accounts, deposits for the customers. • Explain and promote bank services to customers. • Arrange Insurance for the customer according to their needs. • Refer customers to appropriate financial services

Lending Service Officer at ANZ, Nov 2007 - Jul 2013 · 5 yrs 9 mos, Auckland, Since 2010, I was working as Quality Assurance Officer in Lending Service Centre where my tasks included :  Providing feedback on the effectiveness of controls and processes, and and escalating issues where necessary.  Maintaining relevant, effective and up-to-date checklists on QA database.  Escalating and reporting any possible risk and/or compliance issues on timely basis.  QA monthly reporting to Managers, Team leaders and Head of Lending service center.  Implement QA in accordance with Audit of products and Processes.  Updating QA checklist from time to time basis upon policy and process changes.  Debit and credit interest adjustments on transactional and loan accounts  Prepare checklists to identify new processes.  Handle all queries and issues from all customer segments in relation to quality service results.  Undertake Quality assurance and testing as required under the ANZ policy and procedures. Worked as a Lending Service officer where my tasks included :  Prioritising and processing new loans  Completing request for new funding and maintenance  Processing corrections to loans and transactional accounts and ensuring these are analysed  Calculating and processing cash back refunds and early payment and non-utilisation fees  Processing and investigating telephone and written queries in a timely manner  Day to day workload and prioritising of work load  Debit and credit interest adjustments on transactional and loan accounts  Analysis of loans and deposit accounts identifying the reason of error and correct procedure, and amount due for correction  Processing new loan applications (post-assessment)  Changes to existing lending (loan maintenance)  Repayment of lending (post-assessment)  Taking new security  Changes to existing security (e.g. Variations, Consents)  Discharge of security  Security follow-up

Temp assignments at Hudson, Jun 2006 - Oct 2007 · 1 yr 5 mos, Auckland, New Zealand, I was working with various roles during this time. Data entry operator, accounts receivable

Site Manager at Crystal Service Centre, Dec 2004 - Jun 2006 · 1 yr 7 mos, Parnell, Auckland,  Co-ordinate staff duties and responsibilities  Ensuring staff in the team understand their role, responsibilities and Expected performance standard  Lead, develop and maintain the team by providing direction, coaching, communication, motivation, training, and support by creating a positive and motivated work environment.  Train new staff  Recruit, dismiss and discipline staff  Organise product promotions  Order new stock and check it is in good condition and accurately invoiced when it arrives  Help staff to display new stock  Help customers choose products  Prepare invoices and sales dockets  Collect payment from customers  Arrange delivery of purchases  Banking and general accounts  Price stock  Participate in stock takes

Education

Vocational and Personal Development, Open Polytechnic, NZ

Bachelor of Arts (B.A.), Arts, punjab university chandigarh