Headline

Business Analyst | Business Process Coordinator & Operations professional | Demand Planning & Forecasting | Luxury Retail | Supply Chain Analyst

About

Results-driven Business Analyst with 3 years of hands-on experience in requirements gathering, functional analysis, and process design at a multinational luxury goods distributor. Proven ability to bridge business and technical teams — translating stakeholder needs into functional specifications, user stories, and process flows. Led end-to-end evaluation and UAT of multiple POS systems, managing requirements definition through cross-departmental testing and sign-off. Proficient in gap analysis, SOP documentation, and ERP configuration (MS Dynamics Business Central). Comfortable working in cross-functional, global environments with a track record of delivering measurable operational improvements

Location

Jaipur

Work experience

Senior Supply Chain Business Analyst at Prestige Group of Companies, Nov 2023 - Feb 2026 · 2 yrs 4 mos, Bangkok City, Thailand, Functional Analysis & Requirements Gathering • Elicited and documented business requirements from cross-functional stakeholders (sales, marketing, logistics, finance, warehouse) through structured interviews, workshops, and process observation — translating outputs into functional specifications, user stories, and process flows. • Conducted gap analyses between current-state operations and target business needs; recommended and implemented process improvements that reduced inventory discrepancies and improved cross-departmental compliance. • Developed and maintained a comprehensive functional documentation library — covering SOPs, business requirements documents (BRDs), workflow maps, and stakeholder sign-off records. • Acted as liaison between business stakeholders and technical/vendor teams during ERP and POS system rollouts, ensuring traceability from business requirement through to technical delivery. POS System Evaluation & UAT • Identified critical functional gaps in the existing POS system through structured gap analysis — engaging sales, marketing, logistics, and warehouse departments to document unmet requirements and define what the replacement system needed to deliver. • Evaluated multiple POS solutions against documented business requirements, assessing fit across inventory tracking, sales reporting, and integration with MS Dynamics Business Central. • Facilitated cross-departmental testing sessions where end users validated each system against real operational scenarios — consolidating feedback and progressing the evaluation to a final selection decision. • Supported post-implementation UAT after the selected POS went live — gathering user feedback, logging outstanding issues, and coordinating with the vendor to resolve gaps before formal sign-off. ERP Implementation & Functional Design.

Lead SEO Executive at The Cogent - Digital Marketing, Video Production & IT Services, Feb 2023 - Feb 2024 · 1 yr 1 mo, India

Senior Search Engine Optimization executive at The Cogent - Digital Marketing, Video Production & IT Services, Aug 2023 - Jan 2024 · 6 mos, On-site

Search Engine Optimization at Quibus Technosys, Jul 2022 - Jan 2023 · 7 mos, Gopalpura Bypass Rd, Jaipur, Completed Digital Marketing, Search Engine Optimization internship. Performed keyword and content research including the identification and enlargement of keywords opportunities. Optimized landing pages and blog pages according to SERP result. Created the strong off page profile for the Websites.

Education

12th, Business/Commerce, General, Mahaveer Public School - India

Digital Marketing, Quibus training