Headline

Operations Professional | Team Lead, Field Operations for 2,500+ Personnel | 98% On-Time Delivery | KPI Dashboards & SLA Management | Awign · CENTA

About

I manage large-scale field operations where the margin for error is small and the stakes are high — exam lifecycles, gig-economy logistics, last-mile delivery — and I've spent the last 4+ years building the systems that keep them running. At Awign Enterprises, I directed end-to-end field operations for 2,500+ personnel across simultaneous projects as a single point of accountability — workforce planning, attendance, payouts, logistics — and held a 98% on-time delivery rate throughout. I built the Google Sheets KPI dashboards senior leadership used to make resourcing and strategy calls, and I managed vendor relationships to keep every project inside budget. Before that, I worked inside high-velocity SLA environments — a 10-minute rapid-delivery operation at Loadshare Networks — where I tracked supply chain KPIs and resolved exceptions in real time. Today, at CENTA, I run end-to-end exam operations — scheduling, score generation, quality evaluation, certificate distribution — at 100% on-time completion across all cohorts, while also leading lead validation and QA for an online tutoring vertical. Along the way: 4 internal performance awards (Best Squad, Alpha Player, Wow Award, Gem Award), and a track record of turning operational chaos into SOPs that scale.

Location

Bengaluru

AI stack

claude

gemini

openai

Work experience

Operations Associate at Centre for Teacher Accreditation (CENTA), Sep 2025 - Present · 1 yr 1 mo, Bengaluru, Own end-to-end exam operations lifecycle — scheduling, score generation, quality evaluation, certificate distribution — at 100% on-time completion across all cohorts. Lead validation and QA for an online tutoring project, improving tutor-mandate alignment and onboarding efficiency. Built process documentation and SOPs for operational consistency and compliance.

Operations Team Lead at Awign, May 2025 - Sep 2025 · 5 mos, Directed field operations for 2,500+ personnel across simultaneous projects as sole point of accountability — workforce planning, attendance, payouts, logistics. Maintained 98% on-time delivery through capacity optimization and retention-focused team strategy. Built Google Sheets KPI dashboards reporting daily/weekly performance to senior leadership. Managed vendor relationships and resource allocation within budget. Coordinated across field, finance, HR, and senior stakeholders. 🏆 Best Squad · Alpha Player · Wow Award · Gem Award

Senior Operations Associate at Awign, Jan 2024 - Apr 2025 · 1 yr 4 mos, Took on expanded ownership across operations, supporting capacity planning, vendor coordination, and KPI tracking as project scope grew.

Operations Associate at Awign, Aug 2022 - Dec 2023 · 1 yr 5 mos, Started in field operations support, contributing to workforce coordination, attendance tracking, and day-to-day operational execution across active projects.

Supply Executive at LoadShare Networks, Mar 2022 - May 2022 · 3 mos, Ludhiana, Managed high-volume order processing within a 10-minute rapid-delivery SLA, coordinating with last-mile partners on dispatch targets.

Operations & Supply Executive at Bakers Pride, Oct 2021 - Feb 2022 · 5 mos, Ludhiana, Managed daily shipment scheduling, partner coordination, and logistics to ensure accurate, timely retail deliveries. Aligned vendor and production output with daily operational demand.

Marketing Executive at GRANDWAY INCORPORATED - India, Sep 2020 - Sep 2021 · 1 yr 1 mo, Ludhiana, Managed procurement coordination and supplier communication for manufacturing operations, bridging approvals and production workflows.