---
title: "Jason Young - Board Member in Greater Milwaukee | Tal"
description: "Meet Jason Young, Senior Director, Engineering Operations at Microsoft | Customer Reliability Engineering (SRE) for mission-critical Azure workloads | Building an AI-first operating model for reliability at scale based in Greater Milwaukee. AI stack includes claude code."
image: "https://tal.club/meet/jason-young/share-image"
---

# Jason Young on Tal

## Headline

Senior Director, Engineering Operations at Microsoft \| Customer Reliability Engineering \(SRE\) for mission\-critical Azure workloads \| Building an AI\-first operating model for reliability at scale

## About

I build the operating models that keep mission\-critical workloads reliable at Azure scale\. For 25\+ years I've worked across software engineering, architecture, SaaS transformation, and executive leadership, from writing code to serving as a CTO to leading an engineering team at Microsoft\. That range is the point: I connect deep technical execution to business outcomes, and I care most about the systems and teams that make reliability repeatable instead of heroic\. At Microsoft I am a lead Customer Reliability Engineering\. My teams help enterprises running mission\-critical workloads on Azure get to a healthy, resilient state and stay there, through outages, service changes, and rapid growth\. Three things define the work: \- Restoring trust after major incidents\. I lead the engineering response and the customer confidence engagements that turn escalations back into partnership\. \- Scaling operational maturity\. I shaped and drove a reliability framework that moves customers from ad\-hoc fixes to baseline\-led, sequenced SRE practice\. \- Making AI a real operating capability\. I'm an AI\-first practitioner building an agentic "second brain" into how my team triages signal, runs assessments, and scales insight\. Not AI as a demo, AI as leverage\. I lead by building strategy and scaling it through people and systems, not by solving every problem myself\.

## Location

Greater Milwaukee

## AI stack

claude code

## Work experience

Board Member at ROYDAN Enterprises, Ltd\., Jul 2022 \- Present · 4 yrs 3 mos, Serve on the board providing technology strategy, cloud, and AI guidance to the leadership team\.

Senior Director \- Engineering Operations at Microsoft, Jun 2013 \- Present · 13 yrs 4 mos, I lead Customer Reliability Engineering within Microsoft's Customer Quality Engineering & Insights organization, helping enterprises run mission\-critical workloads reliably on Azure\. \- Shaped and drove a flagship reliability strategy \(operational maturity \+ a next\-generation Service Improvement model\) with executive sponsorship, evolving reliability engagement from point\-in\-time remediation into a durable, baseline\-led SRE model\. Being positioned as the default way we engage on reliability\. \- Restored customer trust at scale after major incidents by leading the engineering response and a series of executive confidence engagements, shifting relationships from escalation\-driven to renewed partnership across financial services, healthcare, and technology sectors\. \- Built and lead a team of Customer Reliability Engineers, creating clarity, mission, and momentum\. \- Made AI a practical operating capability: built an AI\-first, agentic workflow into how the team triages signal, runs reliability assessments, and scales insight, improving consistency and speed while reducing toil\. \- Develop senior and principal\-level engineering talent whose work earns direct recognition from customers and Microsoft account teams\. \- Earlier at Microsoft: partnered with product and support engineering to drive systemic platform improvements to the Azure customer experience\.

Chief Technology Officer at Orion Energy Systems, Inc\., Apr 2009 \- May 2013 · 4 yrs 2 mos, Manitowoc, WI, \* Member of the leadership team and reports directly to the CEO\. Manages company\-wide IT initiatives to improve operational efficiency and strategically leverage IT resources and software engineers\. \* Designed, developed, and managed the creation of a Microsoft Windows Azure Cloud\-based reporting system that is capable of reliably collecting, storing, and geographically replicating data from an unlimited number of wireless metering devices\. Over 200 million data points have been collected to date in SQL Azure\. Microsoft published a case study \(bit\.ly/13IIBiP\) and issued a press release \(bit\.ly/YPZ50H\) detailing this solution\. \* Work with CEOs and CTOs to manage and develop technology partnership initiatives\. \* Increased the helpdesk response efficiency by over 100% by optimizing the project management and helpdesk processes\. This allows IT to maximize their return on investment and user experience, as well as focus on sales support and other valuable business initiatives\. \* Reinvented the InteLite® control product as a complete, integrated lighting platform and building automation system deployed to hundreds of companies, including many of the Fortune 500\. Combined with energy efficient lighting, our clients have saved nearly $2 billion to date\. Multiple cloud architecture technology patents filed as the inventor\. \* Built, organized, and trained a team of C\# developers that use the SCRUM development framework to maximize efficiency\. Aggressively and continously worked to improve the process\. \* Developed an Azure cloud\-based Intranet and application platform to standardize, connect, and automate business processes and reporting\. \* Member of the High Potential ISV Managed Partner Program and Azure Inner Circle program\.

Senior Software Engineer at Skyline Technologies, Dec 2008 \- Feb 2010 · 1 yr 3 mos, Green Bay, Wisconsin Metropolitan Area, \* Trained developers on new technologies to expand the range of services that Skyline was able to offer, while increasing efficiency and lowering costs to clients\. \* Improved and modernized the Skyline Common Framework to significantly decrease the implementation time of new client projects\.

Lead Software Engineer at Independent Printing, Inc\., Oct 2007 \- Sep 2008 · 1 yr, \* Organized a software development team and a development infrastructure to rewrite a number of existing projects from the ground up into \.NET applications\. \* Created a common platform as a framework to modularize all future applications\. \* Migrated databases from Oracle to SQL Server 2005\. \* Rewrote a main e\-commerce site which saved order processing time, increased customer satisfaction, decreased overhead, and increased yearly sales\.

## Education

Bachelors, Computer Science, Information Science, University of Wisconsin\-Green Bay

Roncalli

[View the original profile](https://tal.club/meet/jason-young)

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