Headline

Senior Program Manager | Product Management & Technical Program Management | Product Strategy & Roadmaps | Product & Engineering Delivery | SaaS & Digital Transformation

About

Senior Program Manager with 16+ years of experience driving design and product programs across Product , user experience, design, engineering, and product teams within global technology organizations including Synamedia and Oracle.

Location

Greater Bengaluru Area

AI stack

claude

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Work experience

Senior Lead Program Manager at Synamedia, Jan 2022 - Present · 4 yrs 10 mos, Greater Bengaluru Area

Program Manager at Oracle, May 2018 - Jan 2022 · 3 yrs 9 mos, Bengaluru Area, India, • Planning the overall program and monitor progress to make sure that milestones are being met across the various projects and programs. • Develop robust and achievable program and project plans based on data to manage the delivery of quality project deliverables. • Coordinating the projects and their interdependencies between the various projects in the program • Effectively manage relationships and communications with program stakeholders, including customers and program and project delivery (including IT) teams • Drive the planning and execution of releases from concept to production. Co-ordinate the efforts of a diverse team of Product Managers, Engineering, QA and other functional teams to deliver throughout all the release phases. • Reviewing, refining/implementing program controls, that is the processes, procedures, reporting, etc. to manage the program (new projects as well as ongoing product support) • Independently and accurately report on the state of your release to executive stakeholders. Be the trusted point of contact on the state of the project during key management checkpoint reviews. • Balance schedule, cost and quality in reaching decisions relating to project/program delivery • Continuously build the Group's project and program delivery capability • Evaluate effectiveness of project management tools, processes and methodologies, and make recommendations for continuous improvement.

Senior Technical Support Specialist at Mitel, Jan 2016 - May 2018 · 2 yrs 5 mos, Bangalore, • Organize and lead response team for Mitel Suite related Incidents. • Collaborate actively with Apps Engineering towards improved product process, and related policy decisions to prevent incidents • Lead prevention initiatives to mitigate any risks related to privacy, security and user trust • Participate in process automation, analysis and tool improvement initiatives in support of reduced time to resolution for all incident types • Assisting Technical Support teams in communicating with Vendor partners and devel-opment teams • Working with vendor partners to implement the workaround or change suggested by the Resolver groups. • Effective handling of Implementation projects • Handling technical & process related escalations.

Technology Analyst at Goldman Sachs, Jun 2011 - Sep 2015 · 4 yrs 4 mos, Bangalore, Started as Contingent from June 24 2011 to Nov 23 2012 as Helpdesk Analyst. • Assisting Problem and Change Management teams in communicating with End Users and Service Desk. • Working with End Users and Service Desk to implement the workaround or change suggested by the Resolver groups. • Cradle to Grave (E2E) support of IT related issues to Goldman Sachs on a Physical & Virtual Computing Platforms. (Virtual machines & Applications). • Effective handling of Mailbox and Open Incidents. • Handling technical & process related escalations. • Managing user escalations for Incidents and user service requests • Performing survey analysis and providing feedback • Send watch out emails for infrastructure changes and business readiness to the management. • Analyze Root Cause for Incidents. • Attending weekend changes call. • Update existing knowledge base with any new updates • New product delivery • Test and escalate issues/bugs with new products

Analyst at IBM, Nov 2009 - Jun 2011 · 1 yr 8 mos, Perform incident management for service desk managed queues, ensure IMR in the queue are assigned to the appropriate resolver group , ensure all tickets are updated with appropriate status code Monitor service desk queue and ensuring a high-quality service while adhering to the SLAs and work processes. Handle the Defect Prevention project under GDF Handle Knowledge Management team approve and Map process requirements, identifying improvement areas & implementing process update Hands on experience in troubleshooting Mainframe, Network, Windows, and Server issues Performed the User Administrator’s Role in Mainframe Environment including RACF, CAS, IMS, AS/400 and Active Directory Domains including ADS, NAC, EMEA & JAPA Major Tasks Handled Worked on GDF – Global Delivery Framework specifically on Defect Prevention under the Project - Zero Defect with AmEx Account @ IBM & analyzed various Transferred IMR’s on Weekly basis to find out Most Frequent Defects. Analyze the root cause for the most frequently occurring defects and take corrective actions which helped to increase the team’s quality scores to 95%

Education

eMDP, General Management, Indian Institute of Management, Kozhikode

Master’s Degree, Computer Applications, BVB College of Engineering and Tech