---
title: "Janvi Chauhan - Relationship Manager in India | Tal"
description: "Meet Janvi Chauhan, Customer Success Professional | Product Trainer | Client Success & Operations | Driving Retention, Adoption & Client Growth | Strategic Communication based in India."
image: "https://tal.club/meet/janvi-8/share-image"
---

# Janvi Chauhan on Tal

## Headline

Customer Success Professional \| Product Trainer \| Client Success & Operations \| Driving Retention, Adoption & Client Growth \| Strategic Communication

## About

With 7\+ years of experience in Customer Success, Relationship Management, and Operations, I specialize in managing end\-to\-end customer lifecycles across SaaS and EdTech environments\. I’ve worked closely with clients to drive onboarding, adoption, engagement, and long\-term retention always focusing on delivering real value and building strong, trust\-based relationships\. In my current role, I’ve contributed to improving customer engagement, reducing churn risk, and strengthening account stability through structured success plans, stakeholder management, and data\-driven insights\. My core strengths include: • Customer Lifecycle Management & Retention Strategy • Client Onboarding, Training & Enablement • Stakeholder Management & Escalation Handling • Customer Engagement & Experience Enhancement • Cross\-functional Collaboration \(Sales, Support, Operations\) • Data\-driven decision making & churn mitigation I enjoy working in fast\-paced environments where customer experience directly impacts business growth\.

## Location

India

## Work experience

Relationship Manager at The Ultimate Knowledge \(TUK\), Jun 2022 \- Present · 4 yrs 1 mo, On\-site, • Develop and execute tailored plans to maximize customer satisfaction and loyalty\. • Build lasting, trust\-based client relationships for long\-term success\. • Quickly resolve customer concerns, ensuring satisfaction and seamless interactions\. • Anticipate and address customer needs, exceeding expectations and enhancing experiences\. • Deliver product\-based training, fostering trust and expertise in education management\. • Handle customer grievances tactfully, restoring confidence and ensuring retention\. • Lead cross\-functional collaboration, streamlining operations and boosting efficiency\. • Implement SOPs for consistency, compliance, and operational excellence\. • Ensure top\-quality service delivery, exceeding customer expectations consistently\. • Drive customer retention and renewals, using insights to reduce churn\. • Monitor industry trends and competitors, leveraging insights for strategic growth\. • Develop strategies with clients to enhance brand visibility and market engagement\. • Represent the brand, promoting values and strengthening market positioning\. • Maintain strong global client communication, delivering tailored, high\-quality services\.

Executive\-Backend Support \(Operations\) at The Ultimate Knowledge \(TUK\), Feb 2020 \- May 2022 · 2 yrs 4 mos, Noida, Uttar Pradesh, India, • Led interactive sessions and training workshops, aligning with client objectives\. • Analyzed client needs, tailoring solutions for optimal outcomes\. • Managed product inquiries, providing timely and accurate information via email\. • Maintained organized client records, ensuring smooth follow\-ups and feedback collection\. • Resolved student queries using software tools, delivering prompt assistance\. • Communicated regularly with schools and parents, providing key updates\. • Coordinated with teachers for seamless online assessments on the TUK Portal\. • Facilitated assessment\-related communication, ensuring clarity and engagement\. • Worked with backend teams to execute assessments and resolve technical issues\. • Distributed results and gathered feedback, driving continuous improvement\. • Provided ongoing support to schools and students, ensuring a smooth experience\.

Student Support and Admission Officer at Aakash Educational Services Limited, Dec 2018 \- Dec 2019 · 1 yr 1 mo, Meerut, Uttar Pradesh, India, • Managed the entire student lifecycle, from prospecting to admissions and ongoing support\. • Enhanced student satisfaction and retention through proactive communication and personalized support\. • Engaged with students and parents, addressing inquiries and fostering a supportive environment\. • Provided expert guidance, resolving student and parent queries for better course understanding\. • Handled fee structures and software systems, ensuring accuracy, compliance, and transparency\. • Monitored and optimized batch schedules, resolving conflicts for smooth class operations\. • Collaborated across regional branches, driving alignment in operations and best practices\. • Managed diverse administrative tasks efficiently, ensuring seamless institutional processes\.

Trainer & NPI \(New Process In\-charge\) at Cogent E Services, Nov 2017 \- Jun 2018 · 8 mos, • Mentored and supervised trainee batches in prepaid, post\-paid, and data services\. • Served as the primary point of contact, providing guidance and on\-floor leadership\. • Led daily team briefings and email evaluations, ensuring goal alignment\. • Trained teams on new product launches, enhancing customer communication\. • Shared customer feedback with escalation teams, driving swift issue resolution and service improvements\.

Customer Care Executive at Cogent E Services, May 2017 \- Oct 2017 · 6 mos, • Handled customer inquiries, concerns, and complaints across multiple communication channels\. • Provided detailed product and service information, guiding customers in decision\-making\. • Resolved escalations efficiently, ensuring customer satisfaction and loyalty\. • Assisted customers with orders, payments, and billing issues for seamless transactions\. • Managed customer account updates and modifications with accuracy and professionalism\. • Offered technical support and troubleshooting, resolving product and service issues\. • Provided post\-purchase assistance, ensuring smooth product usage and satisfaction\. • Maintained accurate customer records in CRM for efficient service tracking\. • Collaborated with sales, marketing, and technical teams to resolve customer issues\. • Analyzed customer feedback to identify trends and improve services\. • Ensured professionalism and empathy in all interactions, fostering strong relationships\. • Adhered to company policies and compliance standards, ensuring secure and ethical service\.

## Education

Postgraduate Degree, Journalism & Mass Communication, Uttar Pradesh Rajarshi Tandon Open University

Bachelor's degree, Journalism & Mass Communication, IIMT UNIVERSITY

[View the original profile](https://tal.club/meet/janvi-8)

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