Headline

CAPM Certified | Business Operations Analyst | Data-Driven Decisions | Excel | Power BI

About

I work at the intersection of business operations and analytics, using data to support clearer decision-making and more efficient operations. In my recent experience, I analyzed operational and customer data to identify service inefficiencies and performance gaps. By translating insights into structured recommendations for operations teams, I contributed to a 15% improvement in service efficiency and supported a 20% increase in customer satisfaction and repeat engagement. I bring a structured, consulting-oriented approach to operational problem-solving, with strengths in KPI analysis, performance reporting, and stakeholder decision support. I am seeking Business Operations Analyst or Operations Analyst roles within MNCs or consulting environments, where data-driven insights enable scalable operational impact.

Location

India

Work experience

Business Operations Analyst – Customer Experience at JRC GLOBAL BUFFET LIMITED, Dec 2024 - Oct 2025 · 11 mos, Cardiff, Wales, United Kingdom, Supported business operations and customer experience teams through operations analysis, performance reporting, and process improvement initiatives. Analyzed customer interaction, sales, and service data to identify operational inefficiencies and capacity gaps impacting service performance. Developed structured Excel reports and KPI dashboards to support staffing, capacity planning, and management decision-making. Collaborated with cross-functional stakeholders to implement data-driven improvements that enhanced service efficiency, customer satisfaction, and operational consistency.

Recruiting Intern at English Language and Literature, Aug 2024 - Oct 2024 · 3 mos, Supported end-to-end recruitment operations by sourcing, screening, and coordinating interviews for 50+ candidates across multiple roles. Managed candidate communication and interview scheduling, ensuring smooth recruitment workflows and timely stakeholder coordination. Assisted in improving recruitment and outreach processes, contributing to a 25% increase in application rates and smoother onboarding.

Cadet at NATIONAL CADET CORPS - India, Sep 2020 - Apr 2023 · 2 yrs 8 mos, Coimbatore, Tamil Nadu, India

Finance Accounting Intern at Arun Rega Bakery Machineries Pvt .ltd, Jun 2022 - Jul 2022 · 2 mos, Coimbatore

Education

Master's degree, Business Management, Cardiff University / Prifysgol Caerdydd

Bachelor of Arts - BA, Economics, PSG College of arts and science