Headline

MSc Business Analytics | Data Analyst | SQL | Excel | Python | Power BI | Turning Data into Insights

About

I am currently pursuing an MSc in Business Analytics, with a strong interest in using data to solve real-world business problems. I have hands-on experience in data analysis, dashboard creation, and research-based projects. My work includes analysing consumer behaviour, identifying trends, and presenting actionable insights using tools such as Excel, SQL, Python, R, Tableau, and Power BI. During my professional experience as a Junior Support Engineer, I worked closely with customer data, troubleshooting technical issues, identifying recurring patterns, and improving resolution efficiency. This experience strengthened my problem-solving ability and attention to detail. I am particularly interested in roles related to Data Analysis and Business Analytics, where I can apply analytical thinking to drive better decision-making.

Location

Mangaluru

AI stack

claude code

claude

cursor

gemini

openai

Work experience

Junior Support Engineer at UnifyCX, Jan 2024 - Aug 2025 · 1 yr 8 mos, Mangaluru, Karnataka, India, • Delivered technical support for global customers in website hosting, resolving issues related to cPanel, domains, SSL, and email services • Analyzed recurring customer issues and identified patterns to improve troubleshooting efficiency and reduce resolution time • Utilized tools such as MobaXterm and server diagnostics to investigate and resolve backend technical problems • Managed and prioritized support tickets, ensuring timely resolution and maintaining high customer satisfaction levels • Collaborated with cross-functional teams including sales to recommend suitable hosting solutions based on customer requirements • Built and managed WordPress websites, including migrations, installations, and performance troubleshooting • Communicated technical solutions clearly to non-technical users across international clients

Education

Master of Science, Business Analytics, Manipal Academy of Higher Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, Mangalore university