Headline

Technical Support Specialist | ISP & Broadband Support | Chat & Digital Assistance | Billing & Account Services

About

Customer-focused Technical Support Digital Assistant with experience providing chat-based support for international Internet Service Provider (ISP) clients. Proficient in diagnosing and resolving broadband connectivity issues, modem/router troubleshooting, video cable service concerns, and service disruptions. Experienced in handling billing inquiries, account management, plan changes, and payment-related issues while meeting global quality standards, SLAs, and compliance guidelines. Recognized for clear communication, problem-solving skills, and delivering high customer satisfaction in a fast-paced BPO environment.

Location

Chennai

Work experience

Technical support Digital assist at TP, Jul 2024 - Mar 2026 · 1 yr 9 mos, Hyderabad, Help customers set up internet connections, routers, and devices Troubleshoot connectivity, speed, and network issues Guide users through digital services, apps, and online tools Resolve complaints via phone, chat, or email Escalate complex technical problems to higher-level teams Maintain service records and ensure customer satisfaction. Assist customers with account services such as plan details, upgrades, downgrades, and service activation/deactivation Handle billing inquiries including bill explanation, payment issues, refunds, and dispute resolution Achieved all the sales targets and generated high revenues too

Sr. Customer Support Associate at Firstsource, Sep 2022 - Jun 2024 · 1 yr 10 mos, Chennai, Tamil Nadu, India, I am working as a Senior Customer Support Associate for about 1 year and 9 months I am working in the credentialing process where I used to get the representatives documents them analyse, process and validade them according to the different Criteria s given by the providers. I also used do some Deck files to be presented for the client meetings. I also pull reports for those Deck data's using excell Here, I worked in a client buisness tool where we had individual IDs to enter We had KPI individually and met them accordingly and also met all the SLA for all these years We had Error rate of 0.03% and I met them all weeks I was a good quality performer

Mechanical Engineer at Turbo Energy Germany, Aug 2023

Education

Bachelor of Engineering - BE, Mechanical Engineering, Global institute of engineering and technology

High School Diploma, Maths and Computer, Don Bosco School