Janhavi Satam profile photo 1 on Tal

Janhavi Satam

Customer Service Specialist @ Bestseller India | Salary Negotiations, High Level Of Accuracy

Mumbai

5+ years of work experience

Bestseller India
Mar 20224 yrs 5 mosPresent

On-site

Bestseller India
Mar 20224 yrs 5 mosPresent

Hybrid

Assisted 100+ customers daily through email and chat support. Resolved customer queries related to purchase, returns, and refunds. Handled customer complaints and ensured timely resolution. Coordinated with internal departments for escalation closures. Maintained Excel tracker for escalation and follow-up cases. Provided clear step-by-step guidance to customers for issue resolution.
Bestseller Clothing Company (ONLY Retail Pvt. Ltd.)
Mar 20215 yrs 5 mosPresent

Assisted 100+ customers daily across multiple fashion brands. Bestseller has various brand like Jack & Jones, Veromoda, Jack & Jones Junior, Veromoda Girl, ONLY, Selected Homme, assistance was provided to each customer about their purchase, return, refund & ETC. Handled concerns related to purchase, return, refund, and exchanges. Managed chat & email support and coordinated with internal teams. Responsible for handling customer complaints and keeping follow up with concern department for the solution. Created and maintained escalation tracking reports in Excel.
Accenture
Mar 20223 yrs 4 mosJun 2025

Mumbai, Maharashtra, India

I have been working as a customer service for the last 4 years. My job profile is to give a solution to customer issues and solve their query. I don't handle Email Query and chat query as well
Club Mahindra
Mar 20211 yr 1 moMar 2022

Assisted 45+ customers daily with queries and service support. Responded to 50+ emails per day and handled follow-ups. Performed outbound calls and maintained strong product knowledge. Ensured customer satisfaction through active listening and empathy. Commutation was done to members and that according to member preference Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
Mahindra Integrated Business Solutions (Club Mahindra)
Mar 20211 yr 1 moMar 2022

Handled 45+ customer interactions daily with strong focus on resolution. Managed 50+ customer emails per day with proper follow-ups. Provided product and service education to customers. Ensured customer satisfaction through active listening and empathy. Maintained communication as per customer channel preference.

Education

Mumbai university

TYB.Com

Mumbai university

IIPC Canada

HR Course

IIPC Canada

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Headline

Customer Service Specialist @ Bestseller India | Salary Negotiations, High Level Of Accuracy

About

With a diverse educational background from Mumbai University and IIPC, I bring a solid foundation to my role as a Customer Service Specialist at Bestseller India. My core competencies maintaining a high level of accuracy, and prioritizing the voice of the customer to deliver effective solutions. At Bestseller India, I collaborate with teams to offer tailored resolutions to customer queries, With a commitment to precision and customer-centric communication, I aim to contribute to a culture of exceptional service while leveraging my HR course knowledge to foster organizational growth.

Location

Mumbai

Work experience

Customer Service Specialist at Bestseller India, Mar 2022 - Present · 4 yrs 5 mos, On-site

Customer Support Executive at Bestseller India, Mar 2022 - Present · 4 yrs 5 mos, Hybrid, Assisted 100+ customers daily through email and chat support. Resolved customer queries related to purchase, returns, and refunds. Handled customer complaints and ensured timely resolution. Coordinated with internal departments for escalation closures. Maintained Excel tracker for escalation and follow-up cases. Provided clear step-by-step guidance to customers for issue resolution.

Customer Support Specialist at Bestseller Clothing Company (ONLY Retail Pvt. Ltd.), Mar 2021 - Present · 5 yrs 5 mos, Assisted 100+ customers daily across multiple fashion brands. Bestseller has various brand like Jack & Jones, Veromoda, Jack & Jones Junior, Veromoda Girl, ONLY, Selected Homme, assistance was provided to each customer about their purchase, return, refund & ETC. Handled concerns related to purchase, return, refund, and exchanges. Managed chat & email support and coordinated with internal teams. Responsible for handling customer complaints and keeping follow up with concern department for the solution. Created and maintained escalation tracking reports in Excel.

Customer Service Specialist at Accenture, Mar 2022 - Jun 2025 · 3 yrs 4 mos, Mumbai, Maharashtra, India, I have been working as a customer service for the last 4 years. My job profile is to give a solution to customer issues and solve their query. I don't handle Email Query and chat query as well

Customer Service Executive at Club Mahindra, Mar 2021 - Mar 2022 · 1 yr 1 mo, Assisted 45+ customers daily with queries and service support. Responded to 50+ emails per day and handled follow-ups. Performed outbound calls and maintained strong product knowledge. Ensured customer satisfaction through active listening and empathy. Commutation was done to members and that according to member preference Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.

Customer Support Executive at Mahindra Integrated Business Solutions (Club Mahindra), Mar 2021 - Mar 2022 · 1 yr 1 mo, Handled 45+ customer interactions daily with strong focus on resolution. Managed 50+ customer emails per day with proper follow-ups. Provided product and service education to customers. Ensured customer satisfaction through active listening and empathy. Maintained communication as per customer channel preference.

Education

TYB.Com, Mumbai university

HR Course, IIPC Canada