Janet Mashi
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Chennai
2+ years of work experience
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May 20251 yr 2 mosPresent
Chennai, Tamil Nadu, India
Provide high-quality customer service to domestic and international passengers
Handle customer concerns, complaints, and special requests with professionalism
Manage high-pressure situations while maintaining safety and service standards
Communicate clearly with passengers and crew to ensure smooth operations
Demonstrate strong interpersonal, problem-solving, and conflict-resolution skills
May 20231 yr 4 mosAug 2024
Managed inbound customer interactions via phone and email for luxury hospitality services
Assisted customers with reservations, inquiries, complaints, and service-related issues
Delivered personalized customer solutions aligned with premium brand standards
Maintained accurate customer records using internal CRM and ticketing tools
Ensured timely follow-ups and high customer satisfaction levels
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