Headline

State Training Lead @ Jio | On Job Training, Field Audit

About

With over five years of experience as State Training Lead at Jio, I focus on delivering high-quality on-the-job training and conducting field audits to support organizational goals. My expertise in customer service management ensures alignment of training programs with operational excellence, benefiting both teams and customers alike. My mission is to empower teams through tailored learning experiences that enhance field productivity and service standards. At Jio, I contribute to strengthening workforce capabilities by combining strategic training initiatives with a commitment to improving business outcomes in the Fiber and SMB verticals.

Location

Ahmedabad

Work experience

State Training Lead at Jio, Aug 2020 - Present · 6 yrs, India

State Training Lead at HOM, May 2018 - May 2019 · 1 yr 1 mo

Regional Training Manager at Videocon Industries Ltd, Feb 2013 - Mar 2018 · 5 yrs 2 mos, Ahmedabad, Gujarat, India

Education

Master of Business Administration - MBA, Sales and Marketing Operations/Marketing and Distribution Teacher Education, Jaipur National University