Headline

IT SUPPORT AND CUSTOMER SUPPORT SPECIALIST Actively Looking for a job opportunities

About

Over 5 + years of experience in computer science stream & result oriented with strong communication skills & highly self-motivated personality with a Vision & Mission to accomplish organization goals. I strongly believe in team work and professional ethics that produces healthy work environment and fruitful results.

Location

Bengaluru

AI stack

gemini

meta

Work experience

Open to work opportunities at Freelance (Self employed), Apr 2024 - Apr 2025 · 1 yr 1 mo

Talent Acquisition Specialist at Upwork, Jun 2023 - Jan 2024 · 8 mos

Freelance at Upwork, Jun 2023 - Jan 2024 · 8 mos, Bengaluru, Karnataka, India

Professional Freelancer at Upwork, Apr 2020 - Jun 2023 · 3 yrs 3 mos, Greater Bengaluru Area

Application Support Specialist at Accenture, 2016 - 2018 · 2 yrs, Troubleshoot O365 related issues. Handling Outlook and Mailbox related issues. Assist users in connecting Video conferencing applications such as Zoom. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Direct unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests.

Interactive social media executive at [24]7.ai, Aug 2015 - Jun 2017 · 1 yr 11 mos, Bengaluru, Karnataka, India

Information Technology Support Specialist at Accenture, May 2015 - Sep 2020 · 5 yrs 5 mos, Bengaluru Area, India

Education

Bachelor of Technology - BTech, Computer Science, Jawaharlal Nehru Technological University, Anantapur

Intermediate education, Mathematics and Computer Science, Sri Vikas Junior college

Public links

linkedin.com: https://www.linkedin.com/in/jameelbashab