Headline

Network Security TAC Manager | Information Security & Cyber Defense Leader | CISM | IIM Kozhikode | Scaling Global Security Teams & Reducing Organizational Risk

About

As Network Security TAC Manager, I lead high-performance TAC security teams to protect global enterprise infrastructures. With a management foundation from IIM Kozhikode and a deep technical background in Check Point and Juniper environments, I bridge the gap between complex technical operations and business-level risk management ensuring global enterprise networks remain secure, scalable, and high-performing. • Directing and mentoring a high-performance team of 13+ Technical Assistance Center (TAC) engineers, fostering a culture of technical excellence and rapid incident resolution. • Driving organizational alignment through structured performance coaching and technical mentorship to ensure team KPIs consistently exceed global service standards. • Proven track record of delivering results through people, skills and operations management • Orchestrating the design and implementation of operational frameworks and automation tools that streamline support workflows and significantly elevate Customer Satisfaction (CSAT). • Risk & Incident Governance: Own end-to-end governance of mission-critical escalations for global enterprise clients; delivered comprehensive Root Cause Analysis (RCA) and permanent remediation plans aligned with enterprise risk and compliance. • Managing $150k+ CAPEX/OPEX budgets and overseeing APAC lab operations, including strategic procurement and resource allocation to support complex security validation. • Serving as a strategic advisor to C-suite stakeholders in the BFSI sector, translating complex security vulnerabilities into actionable business-risk mitigation strategies. • Governance, Risk & Compliance (GRC) Security Risk Assessment, Incident Governance & Reporting, Working Knowledge of ISO 27001 ISMS Controls, Regulatory Awareness (GDPR, India DPDP Act), Audit Soft Skill set: Executive Presence | Strategic Problem Solving | Stakeholder Management | Cross-Functional Collaboration | Change Management | Linchpin Technical Skill set: • Security Platforms: Expert-level command of Check Point Maestro (High-End), Juniper SRX Series (Branch to High-End Chassis Systems), and Next-Gen Firewall (NGFW) features. • Infrastructure Defense: Advanced troubleshooting of Chassis Clusters, URLF, Application Control, and Web-filtering. • Deep understanding of OSI Layers, TCP/IP , Routing (BGP, OSPF), NAT/PAT, and High Availability (FHRP/IP SLA). • Knowledge and troubleshooting experience of protocols ARP,DHCP, HTTP, HTTPS and DNS. • Implementation of advanced threat prevention mechanisms, including IPS, Threat Emulation, and Extraction.

Location

Bengaluru

AI stack

claude code

claude

gemini

github copilot

manus

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Work experience

TAC Team Manager at Check Point Software Technologies Ltd, Jun 2023 - Present · 3 y 3 mo, Bangalore Urban, Team Leadership: Directed a high-performance team of 10+ TAC engineers, establishing a culture of operational excellence and continuous skill development. Facilitated regular team meetings and performance reviews, ensuring alignment with business goals and continuous improvement. Strategic Governance: Designed, developed, and implemented support processes to enhance service quality and elevate customer satisfaction and NPS. Demonstrated a strong track record of success in delivering measurable outcomes through effective people management, skill development, and operational oversight. Incident & Escalation Management: Governed critical customer accounts and high-impact escalations, ensuring the delivery of comprehensive Root Cause Analysis (RCA) and long-term remediation. Organizational Growth: Led scaling of TAC operations, including end-to end recruitment, on-boarding, and training of technical talent.

Escalation Engineer at Check Point Software Technologies Ltd, Nov 2021 - Jun 2023 · 1 yr 8 mos, Bangalore Urban, Resolved high-impact escalations for critical customers with efficiency and accuracy. Delivered technical training and mentoring to L2/L3 engineers, improving team troubleshooting capabilities. Handled time-sensitive issues for BFSI clients, ensuring timely delivery of RCAs Managed APAC TAC Lab operations and supported customer replication deployments. Led technical interview rounds as part of the TAC hiring process.

Technical Support Engineer(T2) at Check Point Software Technologies Ltd, Apr 2020 - Nov 2021 · 1 yr 8 mos, Bengaluru, Karnataka, Delivered expert technical support to critical financial and government institutions across APAC and EMEA, ensuring high customer satisfaction through timely resolution of issues on Check Point Maestro appliances and advanced firewall systems

Network Engineer at CSS Corp, Mar 2018 - Apr 2020 · 2 yrs 2 mos, Chennai Area, India, Juniper SRX TAC Engineer Infrastructure Support: Provided daily technical resolution for critical customer environments using a structured, diagnostic troubleshooting approach. Security Maintenance: Optimized and secured enterprise-level Juniper SRX firewall deployments to ensure maximum uptime

Education

Master of Business Administration - MBA, Business Administration and Management, Strategy, Indian Institute of Management, Kozhikode

B tech, Computer science, MORADABAD INSTITUTE OF TECHNOLOGY, MORADABAD.