Headline

Product Manager | PSPO I | SAFe @6 | PSM 1 | Ex- Amadeus | Ex- IBSer | Ex- TCSer | Travel and Hospitality

About

✈️ Product & Strategy Leader | Travel Tech & Airline Industry With over a decade of experience driving innovation in the Travel and Airline industry, I am a strategic and results-oriented Product Leader specializing in transforming complex business goals into impactful, scalable products. My expertise is centered on the intersection of business value and user needs: • Product Strategy & Roadmapping: Building and executing strategic roadmaps that deliver measurable business growth and competitive advantage. • Business Analysis & Value Delivery: Deep dives into market trends and user behavior to uncover opportunities and define winning product specifications. • Agile Leadership: As a Certified PSPO (Professional Scrum Product Owner), I instill a strong agile mindset to accelerate delivery and maintain a relentless focus on continuous improvement and customer value. I thrive in cross-functional environments, leveraging a deep understanding of both technical and business domains to lead teams in creating products that matter. I am passionate about scaling solutions, maximizing ROI, and setting new standards for the traveler experience. Let's Connect! I'm always open to discussing opportunities, product trends, and collaboration within Travel Tech, SaaS, and Product Strategy.

Location

India

AI stack

claude

gemini

kiro

notebooklm

Work experience

Product Manager at Serko, Nov 2025 - Present · 10 mos, - Defined and articulated high-impact 5+ feature opportunities by balancing competitive analysis with ROI-driven prioritisation resulting in 15% increase in user retention - Collaborated with SMEs and stakeholders to design user-centric solutions from ideation to launch. - Owned the product lifecycle, including roadmap development, business requirement documentation (BRDs), and sprint prioritization. - Partnered closely with engineering teams to transform stakeholder needs into clear, technical user stories. - Authored all go-to-market documentation, including release notes, user guides, and process maps.

Product Definition Analyst | Product Owner at Amadeus, Dec 2023 - Oct 2025 · 1 yr 11 mos, Bengaluru, Karnataka, India, Highly motivated and results-oriented Product Analyst with experience in the travel domain. Proven ability to lead cross-functional teams, define product vision, and drive successful product launches. Adept at user research, data analysis, and market trends to deliver innovative solutions that enhance user experience and achieve business objectives. - Led the product development lifecycle for a Corporate booking product, a travel booking platform, resulting in a 10% increase in user engagement. - Conducted user research and A/B testing to identify user pain points and optimize the booking process, leading to a 10% increase in consumption for booking flows - Owned product roadmap and collaborated with cross-functional teams (engineering, design, marketing) to ensure on-time and successful product launches. - Analyzed user data and market trends to identify new feature opportunities and inform product strategy. - Presented product progress and roadmaps to stakeholders, securing buy-in and alignment.

Product Owner at IBS Software, Jul 2022 - Dec 2023 · 1 yr 6 mos, Bengaluru, Karnataka, India, The primary focus is on providing consulting solutions around the best hospitality services Responsible for communicating with stakeholders across the board including customers, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectives > Backlog Management > Collaboration > Sprint readiness > Feedback integration > Progress monitoring > Sprint review preparation > Vision alignment > Reflection and planning > Risk assessment > Acceptance criteria validation - Utilized user research and data analysis to identify user pain points and prioritize backlog items - Spearheaded the development of a comprehensive product roadmap - Owned the product backlog, groomed user stories, and facilitated sprint planning meetings - Acted as the voice of the user within the development team, ensuring their needs are met - Facilitated communication between various teams (development, design, marketing) to ensure alignment and progress - Managed stakeholder expectations and communicated product roadmap changes effectively - Adept at identifying roadblocks and implementing solutions to keep projects on track - Presented product performance reports to stakeholders and made data-driven recommendations for improvement

Scrum Master | Innovation and Solutions Analyst at Tata Consultancy Services Limited (Tcs), Mar 2020 - Jun 2022 · 2 yrs 4 mos, Pune District, Maharashtra, India, Scrum Master : - Led a cross-functional team of 12 developers, designers, and testers in the successful delivery of 10+ complex software projects within Agile frameworks. - Facilitated effective daily stand-ups, sprint planning meetings, and retrospectives to improve team communication, collaboration, and velocity. - Collaborated with product owners and stakeholders to ensure a clear project vision, prioritize the product backlog, and manage expectations. - Identified and removed impediments hindering team progress, ensuring smooth project execution and timely delivery. - Quantifiable Achievement: Increased team velocity by 20% through backlog refinement and process optimization. - Spearheaded the adoption of Scrum methodology within a previously Waterfall-based team, resulting in a 15% reduction in development time. Innovation and Solution Analyst : - Led a cross-functional team in identifying and analyzing customer pain points within the travel booking platform. - Developed and implemented a new recommendation engine, resulting in a 15% increase in average booking value. - Conducted market research and competitive analysis to identify emerging travel trends and translate them into actionable product roadmap strategies. - Managed partnerships with travel technology providers, negotiating beneficial terms and ensuring seamless integration with existing systems. - Streamlined internal processes by 20% through automation and workflow optimization. - Presented innovative solutions to senior management, securing approval for key projects. - Developed and maintained comprehensive reports to provide insights into travel trends and market performance. - Identified cost-saving opportunities through vendor negotiation and expense management strategies. - Provided excellent customer service, resolving travel-related inquiries and complaints promptly and efficiently.

Lead Business Analyst at Tata Consultancy Services Limited (Tcs), Jan 2019 - Feb 2020 · 1 yr 2 mos, Tokyo, Japan, - Led a team of 15 members (onsite and offshore) in the successful development and implementation of a new online mobile booking platform, resulting in a 20% increase in online bookings within the first year. - Conducted in-depth analysis of travel booking processes, identified inefficiencies, and designed solutions to streamline operations and improve customer experience. - Elicited and documented business requirements for various travel industry stakeholders, ensuring clear understanding and alignment with project goals. - Developed user stories, wireframes, and mockups to translate business needs into actionable technical specifications. - Collaborated with developers and QA teams throughout the development lifecycle, ensuring project delivery on time and within budget. - Mentored junior Business Analysts, providing guidance and support in developing their analytical and communication skills. - Analyzed travel industry trends and competitor offerings to identify opportunities for product improvement. - Conducted user interviews and surveys to understand customer pain points and desired functionalities. - Documented business requirements and created functional specifications for various travel booking systems. - Collaborated with cross-functional teams (Development, Marketing, Sales) to ensure alignment and successful project execution. - Utilized data analysis techniques to identify booking trends and optimize travel packages for increased profitability.

Business Analyst at Tata Consultancy Services Limited (Tcs), Jul 2017 - Dec 2018 · 1 yr 6 mos, Tokyo, Japan, Proven ability to analyze business needs, identify optimization opportunities, and implement solutions that enhance efficiency, profitability, and customer experience. Skilled in data analysis, process improvement, and stakeholder communication. Eager to leverage expertise in the travel domain to contribute to the success. - Analyzed travel booking data to identify trends and predict customer behavior. - Developed and documented business requirements for new travel booking features. - Collaborated with cross-functional teams (IT, Marketing, Sales) to implement process improvements that streamlined booking workflows and reduced processing time by 20%. - Managed and prioritized a backlog of business requirements for travel platform updates. - Created and presented insightful data visualizations and reports to stakeholders to inform strategic decision-making. - Conducted user acceptance testing (UAT) to ensure new travel features met business needs and user expectations. - Provided business analysis support for the implementation of a new travel self-bag-drop system and post-booking module. - Conducted gap analysis to identify discrepancies between existing and new systems. - Created user training materials and facilitated training sessions for travel agents on the new reservation system. - Supported ongoing system maintenance and troubleshooting to ensure smooth operation and user satisfaction.

Education

Bachelor of Engineering (BE), Computer Engineering, Savitribai Phule Pune University

Holy family Convent High School