Headline

CAP, Customer Service Management, Amazon

About

I focus on delivering exceptional customer service and operational support. My responsibilities include addressing customer needs using advanced tools and ensuring a seamless experience, leveraging my expertise in customer service management, SQL, and Power BI. With the Bachelor's in Commerce from Hirachand Nemchand College of Commerce. I am motivated by opportunities to solve problems and contribute to efficient customer solutions.

Location

Solapur

Work experience

Concession Abuse Prevention at Amazon, Mar 2026 - Present · 4 mos, Pune District, Maharashtra, India, Preventing Concession abuse of the retail customers at Amazon.

Support Specialist at Revolut, Nov 2025 - Present · 8 mos, Remote

Virtual Customer Support at Amazon, May 2023 - Aug 2025 · 2 yrs 4 mos, Pune District, Maharashtra, India, Interaction with the customers via phone, email, mobile chat and alexa using cutting edge tool to navigate customer accounts and satisfy customer needs

Education

Bachelor of Commerce - BCom, Commerce, HIRACHAND NEMCHAND COLLEGE OF COMMERCE ASHOK CHOWK SOLAPUR DIST.SOLAPUR

Master of Business Administration - MBA, Human Resources Management and Finance, Bharti Vidyapeeth Deemed University solapur