Headline

Senior Representative, Operation | 2+ Years Experience | Specializing in Non-Voice, Chat & Email Support

About

I am a detail-oriented professional with over 2 years of experience in backend operations and technical support, currently transitioning into the field of Data Analytics. In my previous roles at Concentrix and I Energizer, I worked extensively with customer data, analyzing return patterns, identifying issues, and improving process efficiency. This experience built my strong analytical thinking and problem-solving skills. Currently, I am upskilling in Data Analytics through hands-on learning in Excel, SQL, and Python. I have worked on projects involving sales data analysis, customer support data insights, and data cleaning using Pandas. I am actively looking for entry-level opportunities as a Data Analyst, MIS Executive, or Reporting Analyst where I can apply my skills and grow in the data field. 📌 Skills: Excel | SQL | Python | Data Analysis | Reporting | Data Cleaning 📌 Open to: Bangalore / Remote Opportunities

Location

Bengaluru

Work experience

Senior Operations Representative at Concentrix, Jun 2025 - Present · 1 yr 2 mos, Non Voice Avalon Chat Process

Sr Assistant - Operation at Concentrix, Jun 2025 - Jun 2025 · 1 mo, Working as a senior assistant at Avalon Process. Handling Chat & E-mail

Customer Service Representative at iEnergizer, Oct 2023 - Jun 2025 · 1 yr 9 mos, Bengaluru, Karnataka, India

Customer Service Executive at I Energizer IT Services Pvt. Ltd., Oct 2023 - Jun 2025 · 1 yr 9 mos, • Managed Flipkart ROH process by analyzing return requests and validating approval/rejection decisions. • Identified suspicious patterns to support fraud detection and reduce operational losses. • Improved process accuracy and turnaround through detailed case analysis.

Education

Bachelor's degree, Commerce, Swadeshi Academy