Headline

Data Analyst | Business Reporting & Operations Specialist | Advanced Excel, SQL, Salesforce

About

Data-driven Business Analyst and Operations Specialist with 3+ years of experience in a fast-paced, global MNC environment. Proven ability to translate complex operational data into actionable reports and dashboards, driving process efficiency and ensuring project success. I excel at stakeholder management, process optimization, and technical problem-solving. My core focus is on using data to forecast capacity, track performance, and support strategic business decisions. Core Technical Skills: ► Data Reporting & Analysis: Advanced Excel (Pivot Tables, VLOOKUPs, Automation), Salesforce, MySQL ► Stakeholder Communication: Mailjet, Jira, Trello ► Learning & Expanding: Actively refreshing college-level SQL and learning Power BI. Seeking a challenging full-time role in Data Analysis, Business Intelligence, or Operations Analysis where I can leverage my analytical skills to provide actionable insights.

Location

Delhi

Work experience

Readiness Specialist at Prometric, Mar 2023 - Present · 3 yrs 4 mos, Gurugram, Haryana, India, - ​Owned the end-to-end operational reporting process, delivering volumetric and capacity-planning reports for global testing centers. - ​Developed and automated key performance dashboards using Advanced Excel, Salesforce, and MySQL to track site participation, candidate registration, and seat utilization. - ​Trained and mentored new joiners and international counterparts on technical processes, data handling best practices, and operational workflows. - ​Managed automated stakeholder communications, sending targeted email reminders and updates to internal and external partners using Mailjet. - ​Analyzed and streamlined project execution by authoring key process documentation and contributing directly to the Salesforce knowledge base, improving team efficiency. - ​Coordinated end-to-end Technical readiness for key clients (CFA, ETS, ASE), maintaining a 100% project success rate with a <0.02% defect rate.

Intern at Gurugram Police Cyber Security Summer Internship 2021, Jun 2021 - Jul 2021 · 2 mos

Content Writer at New Dimensions Learning Solutions, May 2018 - Mar 2019 · 11 mos, Delhi, India

Education

Bachelor's degree, Software development, Guru Gobind Singh Indraprastha University