Headline

Program Coordinator at NABH-QCI | Enhancing Medical Quality through Strategic Assessment Planning

About

As a versatile professional with a diverse background, I am Jahnvi Soni, a graduate with an MBA in Healthcare and a Bachelor's degree in Pharmacy. Currently, I serve as a Program Coordinator in the Entry Level Certification Program at NABH-QCI, where I have been leveraging my advanced Excel and analytical skills to work with large healthcare data on various projects. In this role, I have played a key part in the development of a modular platform for the ELCP, conducting thorough user acceptance testing to identify and address any UI/UX-related issues and NABH workflow. My attention to detail and problem-solving abilities have been instrumental in ensuring the platform's seamless functionality and user experience. With a strong commitment to continuous learning and growth, I am dedicated to contributing my expertise to organizations that value data-driven decision-making and innovative solutions in the healthcare industry. If you're looking to enhance your healthcare operations or explore new opportunities, I would be delighted to connect and discuss how I can assist your team.

Location

New Delhi

Work experience

Program Coordinator at National Accreditation Board for Hospitals & Healthcare (NABH), Feb 2025 - Present · 1 yr 5 mos, Delhi, India, • Conducted structured performance analytics of 64 assessors using quantitative frameworks to support evidence-based decisions for transition to Principal Assessor roles. • Supported in decision-making in User Acceptance Testing (UAT) of ELCP new portal, identifying functional gaps, validating workflows, and supporting process readiness prior to implementation. • Managed shortlisting and onboarding analysis of 22 assessors out of 401 assessor pool pan-India, supporting DISHA program capacity planning and deployment decisions. • Led execution support for NPSC workshop enabling high volume hospital and healthcare organization and assessor engagement on quality and patient safety standards. • Delivered training to newly onboarded assessors on assessment summaries and claim processes, ensuring documentation accuracy and process compliance.

Patient Care Coordinator at Max Healthcare, Mar 2024 - Aug 2024 · 6 mos, Saket, Implemented HMIS best practices in patient-facing operations, resulting in a 20% increase in efficiency and accuracy of data entry for both IPD and OPD. Improved patient satisfaction by implementing new communication protocols, resulting in a 15% increase in positive feedback from patients. Achieved a 25% increase in revenue by streamlining billing processes, resulting in obtaining over Rs16L in revenue within just 2 weeks with a team of 4.

Summer Intern at National Centre for Disease Control, May 2023 - Jun 2023 · 2 mos, Delhi, India

Internship Trainee at Dr. Reddy's Laboratories, Mar 2021 - May 2021 · 3 mos, Vishakhapatnam, Andhra Pradesh, India, 1. QC experience: All apparatus used in QC, HPLC of Colchicine, Dissolution apparatus, Gas chromatography, Karl Fischer titration, Particle Size Distribution Analysis. 2. Microbiology Lab: Walk-in incubator for environmental monitoring of samples, Vitek 2 compact for identification of bacteria gram staining, Microbial Limit Test (MLT), Growth Promotion Test (GPT), bacterial Endotoxin Test (BET) Gel clot technique., Various media cultures ( XLDA, MacConkey Broth, RSVEB, SCDB, SDA, R2A, EMB), Autoclave Validation by Geobacillus Stereothermophillus, BET of Azacitidine, Disinfectant efficacy test (DET), Sterility testing by BIOQUELL Model in Grade A condition. 3. IPQA: Wet Granulation, Dry granulation, direct compression, Critical process parameters (CPP), critical quantity attribute (CQA), Production technique of Serolimus tablet, Equipment investigation, Studied Lyophilizer line, Aseptic Flow for WFI, Validation Master Plan (VMP), Product Quality Report (PQR), Acceptance Quality Limit (AQL)

Web Content Writer at Winacle Network, Oct 2018 - Apr 2019 · 7 mos, Bhopal Area, India, I wrote articles for American audiences who takes interest in the anime entertainment industry. I gave updates on what was trending in the Anime creation studio as well as new releases.

Education

Healthcare management, Health/Health Care Administration/Management, Delhi Pharmaceutical Sciences and Research University (DPSRU)

Bachelor of Pharmacy - BPharm, Pharmacy, University Institute of Technology, RGPV