Headline

Microsoft 365 & Teams Consultant | 15+ Yrs Enterprise IT | Teams Voice · Direct Routing · M365 | SME & Escalation Lead | Open to Senior IT Roles

About

Microsoft 365 & Teams Consultant | 15+ Years in Enterprise IT | Open to Senior Roles in Pune & Remote I am a Microsoft 365 and Unified Communications specialist with over 15 years of experience helping global enterprises and MNCs design, migrate, and optimise their collaboration and cloud environments. My core expertise covers Microsoft Teams, Teams Voice, Direct Routing, Skype for Business to Teams migrations, Exchange Online, SharePoint Online, and OneDrive — supported by hands-on PowerShell scripting and deep diagnostic capability across Tier-3 and Tier-4 escalations. Over the course of my career I have: ✔ Led 100+ enterprise Skype for Business to Microsoft Teams migrations — completing projects 1–2 weeks ahead of schedule and reducing post-migration support tickets by 40% ✔ Resolved 50+ complex, business-critical cases weekly — cutting average resolution time by 20% and maintaining 100% service availability ✔ Mentored and upskilled 50+ Technical Support Advisors — improving team resolution quality by 20–25% ✔ Secured $20,000+ in funding for community and IT projects through cross-functional stakeholder engagement ✔ Delivered measurable results across cloud platforms including Azure, Google Cloud, Symantec, and RPost I hold a Microsoft MS-740 Teams Support Engineer Specialty certification, MS-900 M365 Fundamentals, PRINCE2 Foundation, Six Sigma Green Belt, and a Graduate Diploma in IT from Wintec, New Zealand. Beyond technical delivery, I bring a consultative mindset — advising IT and business stakeholders, driving adoption, and aligning Microsoft 365 solutions to real business outcomes. I am currently open to senior-level opportunities in Microsoft 365 Consulting, IT Operations, Unified Communications, or Cloud Solutions — based in Pune or remote across India. Let's connect if you are looking for a trusted M365 subject matter expert who delivers results.

Location

Pune District

Work experience

Microsoft 365 / Microsoft Teams Consultant at Concentrix, Jul 2024 - Mar 2026 · 1 yr 9 mos, Pune, Maharashtra, India, • Spearheaded the end-to-end migration of 100+ organisations from Skype for Business to Microsoft Teams, delivering every project 1–2 weeks ahead of schedule and cutting post-migration support tickets by 40%. • Established SME authority across 100+ enterprise environments as the primary Teams and Skype for Business subject matter expert, driving a 20% reduction in support tickets within the first 6 months. • Resolved 10+ critical incidents per week across Teams meetings, messaging, federation, and Teams Voice workloads — reducing system downtime by 20% and sustaining 100% service availability. • Architected and delivered scalable Microsoft Teams solutions aligned with Microsoft best practices, improving organizational service delivery by 20% across enterprise clients. • Championed Tier-3/Tier-4 escalation resolution, mentoring junior advisors and improving team resolution quality and turnaround time across complex voice and collaboration workloads

Teams Expert / Senior Advisor — Unified Communications at Concentrix, Feb 2021 - Jun 2024 · 3 yrs 5 mos, Pune District, Maharashtra, India, • Managed 50+ complex, business-critical escalations weekly across Microsoft Teams, Exchange Online, and voice workloads — reducing average resolution time by 20% and achieving a 100% uplift in positive customer feedback. • Coached and upskilled 50+ Technical Support Advisors on Microsoft Teams and Exchange Online, improving team-wide resolution quality by 20% and reducing repeat escalations. • Strengthened email security for 300+ users by resolving complex Exchange Online mail flow, transport rules, and message trace issues — boosting policy effectiveness by 20%. • Engineered PowerShell-driven diagnostic workflows and deep log analysis to identify root causes, preventing issue recurrence and improving system stability by 30%. • Designed 100+ sustainable Microsoft Teams solutions aligned with enterprise best practices, delivering a measurable 20% improvement in service delivery quality. • Ensured 100% audit and compliance readiness through meticulous case documentation across all Microsoft O365 services.

Senior Technical Support Associate — L2 at Teleperformance, Feb 2018 - Jan 2021 · 3 yrs, Indore, Madhya Pradesh, India, Senior Technical Support Associate — L2 Teleperformance (Ingram) · Indore · Feb 2018 – Jan 2021 • Delivered L2 technical support for Symantec and Google Cloud platforms, resolving complex cloud service cases weekly and reducing resolution time by 13% while maintaining service continuity. • Enhanced productivity for 10+ enterprise users by diagnosing and resolving critical Symantec and Google Cloud policy issues, boosting policy effectiveness by 8%. • Served as the primary L2 escalation point, consistently maintaining high-quality technical support standards and reducing ticket backlog across enterprise client accounts.

Professional development at Career Break, Feb 2016 - Nov 2017 · 1 yr 10 mos, Hamilton, Waikato, Pursuing my further education and Price 2 certification.

State Business Head at Trinity Corporation, Dec 2011 - Feb 2016 · 4 yrs 3 mos, Bhopal, Madhya Pradesh, India, State Business Head Trinity Corporation (findanaukri.com) · Bhopal · Dec 2011 – Feb 2016 • Directed HR operations for a large-scale grey-collar workforce, improving employee retention by 30% over a 5-year period through targeted engagement and policy improvements. • Streamlined end-to-end hiring processes, reducing time-to-hire by 20% across 1,000+ positions and significantly improving recruitment efficiency. • Implemented revised HR operation policies, delivering a 20% increase in process efficiency and ensuring consistent compliance across the state.

Software Developer and Trainer at TechnOrigin IT Solutions, Aug 2010 - Apr 2011 · 9 mos, Bhopal, Madhya Pradesh, India, Software Engineer TECHNORIGIN IT Solutions · Bhopal · Aug 2010 – Apr 2011 • Developed enterprise-level Java applications, optimizing code to improve system performance by 50% and reduce processing time by 40% across 100+ daily transactions. • Engineered robust Java-based solutions that reduced critical bug resolution time by 10% for mission-critical systems. • Mentored 100+ students in Java (SCJP) and Oracle Workforce program, enhancing technical proficiency and employability outcomes.

Education

Project management, Graduate diploma in IT with Prince2(R) certification, Wintec - Waikato Institute of Technology

Master in computer application, Computer Science, New Horizon College of Engineering