Headline

UX Design Leader | 16+ YOE | Ex- HCL, Lynk (Acquired by Swiggy) | Strategy & Operations | AI-First POCs & Fortune 500 Client Wins | Expert in DesignOps, Design System & AI-Accelerated Workflows

About

With 16+ years of experience, I lead design organisations at the intersection of human-centric strategy and AI-driven efficiency. I specialise in building high-maturity design teams that don't just "create screens" but drive significant business revenue. Multidisciplinary Team Leadership & Scaling : I direct and scale high-performance design pods at Revel (Infogain), managing a diverse team of 10 specialists, including 7 Designers, 1 Researcher, and 2 Content Strategists. By orchestrating these multidisciplinary talents across various high-impact projects, including the enterprise evolution of Charitable Impact, I transform functional groups into high-maturity engines that drive consistent product innovation and strategic business value. Scaling for Growth: Secured partnerships with Microsoft, HP, and Costco by spearheading the delivery of 20+ rapid, AI-first POCs and MVPs, transforming design output into a core business driver. Strategic Exit: Led the design of Swiggy Instamart’s operational suite (Inventory & Routing) while at LYNK, directly contributing to the successful acquisition of the company by Swiggy. Operational Excellence: I manage the "Design Business" handling project budgeting, resource allocation, and team scaling across SaaS, Fintech, and BFSI. AI Integration: I pioneered the use of wireframe.io, UXpilot, FigJam AI, and Claude to reduce design debt and workflow overhead by up to 40%, allowing teams to focus on high-level innovation rather than repetitive tasks. Technical Vision:I am currently driving the MUI migration for Charitable Impact, focusing on building a world-class ecosystem that ensures cross-device consistency, rapid dev-handoff, and superior accessibility. Expertise: DesignOps, Lean UX, Enterprise Design Systems (MUI), Resource Management, and AI Strategy.

Location

Bengaluru

AI stack

claude code

claude

gemini

notion

openai

Figma Make

Work experience

Design Manager at Tenarai, Jan 2024 - Present · 2 yrs 10 mos, Bengaluru, AI-Driven Efficiency: Revolutionised the design lifecycle by integrating Wireframe.io, UXpilot AI, reducing end-to-end workflows by 30-40%. Leveraged FigJam AI to automate the synthesis of research findings into high-fidelity Figma presentations, significantly cutting down on manual documentation time. Business Growth & Resource Management: Manage project budgeting and resource allocation for high-stakes accounts. Spearheaded 20+ rapid AI-first POCs that directly secured wins with Microsoft, HP, Costco, and NetApp. Strategic Documentation & DesignOps: Utilised Claude AI to architect and automate comprehensive design system documentation, ensuring 100% consistency across global design teams while maintaining Lean UX principles. Enterprise Ecosystem Transformation: Leading the MUI migration for the Charitable Impact platform to establish a unified, accessible ecosystem. This initiative improved design consistency across all devices, accelerated developer handoff by 50%, and ensured WCAG-compliant accessibility at scale.

Mentor at Designerrs | UI UX Design Academy, Sep 2023 - Feb 2024 · 6 mos, Greater Bengaluru Area

Lead UX designer at Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.), Jan 2023 - Dec 2023 · 1 yr, Bengaluru, Karnataka, India, Platform Revamp: Directed the end-to-end redesign of web and mobile platforms, conducting deep user research to modernise the logistics user experience. Team Foundation: Took the initiative to establish the internal design department, overseeing the full cycle of recruitment, onboarding, and professional growth. Scalable Strategy: Established a comprehensive Design System and UX Strategy to ensure long-term product scalability.

Lead Product Designer at LYNKS LOGISTICS LIMITED, Nov 2019 - Dec 2022 · 3 yrs 2 mos, Chennai Area, India, Strategic Acquisition Impact: Architected the end-to-end operational infrastructure for Swiggy Instamart, including Inventory Management, Routing, and Warehouse Fulfillments systems. These tools were the primary driver for Swiggy’s strategic acquisition of LYNK to power their hyper-local commerce operations. Operational Excellence: Designed complex, data-heavy routing and inventory tools that optimised driver efficiency and reduced fulfilment errors in a high-velocity logistics environment. Data-Driven Innovation: Leveraged Google Analytics and field research with delivery partners to identify friction points, leading to a total revamp of the partner-facing app that improved delivery success rates. Leadership: Mentored and managed a team of three designers, overseeing the design lifecycle from the initial LYNK internal tools to the post-acquisition integration into Swiggy’s ecosystem.

User Experience Lead at HoloPundits, Jun 2019 - Oct 2019 · 5 mos, Greater Chennai Area, Education tool for Students in AR and VR Technology. Conducted research by interviewing users, external customers and various stakeholders. Suggested enhancements to product design that would improve user experience. Analyzed existing interfaces to detect user pain points, recommending design changes and iterative updates to Client.

Lead UX Designer at COVIAM, Jan 2016 - May 2019 · 3 y 4 mo, Chennai

Senior UX Designer at entomo, Jan 2015 - Dec 2015 · 11 mo, Bangalore

UX/UI Designer at BankBazaar.com, Apr 2014 - Jan 2016 · 1 y 9 mo, Chennai

UX/UI Designer at HCL, Mar 2013 - Mar 2014 · 1 y, Chennai

UX/UI Designer at I-velozity pvt ltd, May 2011 - Feb 2013 · 1 y 9 mo, Chennai

Web Designer & Developer at Tejassys, Dec 2009 - Apr 2012 · 2 y 4 mo, Chennai

Education

B.Sc, Design and Visual Communications, General, University of Madras

Master of Arts - MA, Mass Communication/Media Studies, Alagappa University

Public links

jaganelan.com: https://www.jaganelan.com/