Headline

KYC/OKYC Analyst at HSBC | Ex-Genpact

About

I work at the intersection of compliance, risk, and operations. As a KYC/OKYC Analyst at HSBC, I help safeguard financial systems by conducting detailed due diligence, identifying regulatory risks, and ensuring seamless client onboarding aligned with AML standards. Beyond compliance execution, I’m deeply interested in process optimization, workflow efficiency, and business analysis. I enjoy identifying bottlenecks, improving SOPs, and using data to support smarter risk decisions. Core strengths: • AML/KYC lifecycle expertise • Risk assessment & regulatory adherence • Process improvement & documentation • Stakeholder communication I am currently seeking opportunities in Business Analysis, AML Risk, or Compliance Strategy, where I can contribute both operational precision and analytical insight.

Location

Hyderabad

Work experience

KYC/OKYC Analyst at HSBC, Feb 2024 - Present · 2 yrs 5 mos, Hybrid, Conduct comprehensive Customer Due Diligence (CDD) and Ongoing KYC reviews for Commercial Banking (CMB) clients under Client Lifecycle Management (CLM), ensuring full compliance with AML regulations and HSBC global standards Perform thorough document verification, risk assessment, and compliance checks for corporate and commercial customers, maintaining 98%+ accuracy rates Identify and escalate high-risk indicators including Politically Exposed Persons (PEPs), sanctions lists, and adverse media findings to strengthen institutional risk management Successfully transitioned to Singapore Insurance KYC operations during workload reallocation, demonstrating versatility and trusted responsibility for critical compliance processes Specialize in KYC/OKYC for individual insurance customers, ensuring strict adherence to MAS (Monetary Authority of Singapore) regulations and internal compliance frameworks Collaborate cross-functionally with front-office teams, compliance officers, and operations to resolve complex cases and ensure seamless client onboarding

Process Developer at GENPACT, Jun 2023 - Feb 2024 · 9 mos

Process Associate at GENPACT, Jan 2021 - Jan 2024 · 3 yrs 1 mo, Hybrid, Delivered non-voice chat support handling multiple concurrent client interactions while maintaining 95%+ SLA adherence and customer satisfaction scores. Specialized in domains, emails, and website troubleshooting, resolving escalated technical issues with efficiency and accuracy. Promoted twice: Advanced to L2 Technical Support within 1 year and Process Developer within 2 years based on technical expertise and process optimization contributions. Provided training and mentorship to 15+ L1 associates, improving team productivity by 20% and reducing resolution times. Collaborated with backend engineering teams to identify and resolve recurring technical issues, reducing repeat customer queries by 30%. Developed and documented process improvement initiatives that enhanced operational efficiency and customer experience.

Education

Bachelor of Commerce - BCom, Computer Science, Vignan Degree College

High School Diploma, St Mark's High School