---
title: "Ishita Charan - Assistant Manager in Gurugram | Tal"
description: "Meet Ishita Charan, Assistant Manager - Renew | AI Product Management | Driving Growth via Data & User Insights | CSPO | Delivering Impactful Digital and AI Solutions based in Gurugram. AI stack includes claude and gemini."
image: "https://tal.club/meet/ishita-charan/share-image"
---

# Ishita Charan on Tal

## Headline

Assistant Manager \- Renew \| AI Product Management \| Driving Growth via Data & User Insights \| CSPO \| Delivering Impactful Digital and AI Solutions

## About

Certified Scrum Product Owner \(CSPO\) with a proven record of transforming complex business challenges into scalable digital solutions\. I specialize in leading AI\-driven product innovations, streamlining operations, and enhancing user experiences across global markets\. At Heineken, I spearheaded the launch of an AI chatbot achieving over 70% accuracy in customer interactions and supporting Heineken’s digital transformation\. By aligning technical teams with business goals, I’ve cut delays by 25%, ensured 100% product compliance, and delivered zero\-defect rollouts\. With a passion for data and a sharp product mindset, I’ve driven a 12% increase in customer conversions through A/B testing, reduced reporting errors by 10% using SQL/Tableau, and optimized billing processes with a 15% drop in errors through database validation\. My experience spans product roadmapping, user research, agile delivery, and stakeholder engagement across SaaS, AI, and energy sectors\. I’ve led cross\-functional teams to launch three high\-impact products on time and under budget, while consistently boosting delivery efficiency and client satisfaction\. Currently pursuing a Doctorate in Business Administration, I blend analytical precision with strategic foresight to build products that scale, solve, and succeed\. Whether it's launching AI systems, refining billing workflows, or elevating enterprise software, I bring clarity to complexity and innovation to execution\. Let’s connect if you’re looking for someone who can drive digital product success from idea to impact\.

## Location

Gurugram

## AI stack

claude

gemini

## Work experience

Assistant Manager at ReNew, Jul 2025 \- Present · 1 yr 2 mos, Gurugram, Haryana, India, As Assistant Manager at Renew, I am contributing to the development and implementation of digital and advanced analytics solutions for the renewable energy sector, aligning technology initiatives with business goals and regulatory requirements\. Achievements: • Analysing complex business challenges to design and implement digital solutions and advanced analytics use cases aligned with organizational goals\. • Collaborating with cross\-functional teams to integrate solutions within existing system architecture, ensuring alignment with business requirements and technical constraints\. • Identifying new digital opportunities, driving implementation of innovative use cases to support data\-driven decision\-making and operational efficiency\. • Monitoring evolving power market policies, ensuring regulatory compliance and enabling adaptive planning for target achievement\. • Overseeing project timelines and delivery milestones using Agile methodologies and tools like JIRA, Tableau, and PowerBI to track progress and communicate insights\. • Maintaining thorough documentation of all implemented use cases, fostering transparency, process clarity, and scalable knowledge sharing across teams\.

GPM Business Consultant \- Conversational AI at The HEINEKEN Company, Sep 2024 \- Jul 2025 · 11 mos, Amsterdam, North Holland, Netherlands, As GPM Business Consultant \- Conversational AI at The HEINEKEN Company, I led the scoping, planning, and implementation of Conversational AI projects, driving innovation and improving user engagement across various business units\. Achievements: • Defined project objectives, scope, and deliverables in collaboration with global stakeholders; created detailed project plans with clear timelines, resources, and milestones\. • Led end\-to\-end documentation and implementation of AI\-driven use cases, ensuring alignment between business goals and technical execution\. • Translated complex business requirements into actionable development tasks, bridging the gap between non\-technical stakeholders and development teams\. • Collaborated closely with software developers to secure accurate functionality delivery, serving as the primary liaison for cross\-functional coordination\. • Conducted rigorous functional and system testing of new chatbot features, ensuring high\-quality releases and seamless user experiences\. • Delivered regular progress updates to stakeholders, proactively resolving roadblocks to keep projects on schedule and aligned with strategic objectives\.

Retail Billing Analyst at Customized Energy Solutions, Aug 2022 \- Sep 2024 · 2 yrs 2 mos, Pune, Maharashtra, India, As a Retail Billing Analyst at Customized Energy Solutions, I was responsible for conducting database validation, root cause analysis, and supporting daily billing operations within multiple regional transmission organization jurisdictions\. Achievements: • Performed database validation and root cause analysis to identify and resolve billing discrepancies in commercial energy products\. • Collaborated with billing managers to audit systems and execute user acceptance testing \(UAT\) for new feature rollouts, ensuring functionality and accuracy\. • Translated business needs into comprehensive reports, using data insights to align billing enhancements with client requirements\. • Supported daily billing operations across various regional transmission organization \(RTO\) jurisdictions, ensuring compliance and consistency\. • Managed and resolved client tickets efficiently, maintaining service quality and upholding strong client relationships\. • Ensured accuracy in billing processes through proactive issue identification, process optimization, and timely communication with stakeholders\.

Business Analyst at JSIMPLE, Jan 2022 \- Apr 2022 · 4 mos, Noida, Uttar Pradesh, India, • Translated business strategies into product strategies and data flows\. • Utilized SQL, Tableau, and Excel for data extraction and analysis\. • Managed cross\-functional teams to develop and launch new products\. • Conducted AB testing to optimize product features and customer conversion\. • Created wireframes and product roadmaps for development projects\. • Spearheaded product development initiatives, resulting in successful product launches\. • Implemented data\-driven strategies for product enhancement and market competitiveness\. • Collaborated with stakeholders to align business goals with product development\.

Team Lead at igebra\.ai, Feb 2021 \- Jan 2022 · 1 yr, Hyderabad, Telangana, India, • Quality Assurance Lead: Spearheaded quality assurance initiatives, developing and implementing robust testing strategies to enhance product reliability and user satisfaction\. • Delivery Team Lead: Managed project timelines and deliverables, ensuring alignment between quality standards and stakeholder expectations throughout the product lifecycle\. • Cross\-Functional Collaboration: Fostered collaboration between product, development, and support teams to streamline processes, resolve issues, and implement feedback effectively\. • Continuous Improvement: Championed continuous improvement practices, leveraging metrics and user feedback to optimize product performance and enhance overall quality\.

## Education

Doctor's Degree, Business Administration and Management, General, ESGCI

Business Analytics, Indian Institute of Management, Indore

[View the original profile](https://tal.club/meet/ishita-charan)

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