Ishika Sharma
--
Gurugram
8+ years of work experience
May 20233 yrs 2 mosPresent
Gurugram, Haryana, India
Managed daily operations to achieve key business metrics,
implement continuous improvement initiatives, and lead a 40-
member team with direct reports, including two Team Leads and
subject matter experts.
Managed the Google Cloud contract management team and its
end-to-end structure.
Presented in Weekly Business Reviews (WBRs) and Monthly
Business Reviews (MBRs), recruited, and coached candidates.
Maximized productivity and managed operations by setting
specific goals and directing operations.
Planned, organized, and directed distribution operations to
optimize return on investment for the company.
Handled client management ensuring client satisfaction.
Collaborated with business and technology partners to plan and
monitor development work and progress, ensuring compliance
with regulatory requirements in operational setup.
Enhanced employee onboarding, standards, and training to
ensure the team's ability to deliver quality results.
Championed product delivery by leading release planning and
coordinating changes. Communicated, influenced, and negotiated
at various levels to secure necessary resources.
Aug 20202 yrs 8 mosMar 2023
Noida, Uttar Pradesh, India
Gain a complete understanding of specific goals, objectives and
audiences.
● Help build a well-developed and high-performing team that
works together collaboratively.
● Collaborate with the team to ensure the company is providing
consistently excellent products and service, and that the
environment is inviting and well-stocked.
● Set daily employee objectives, schedules to achieve and exceed
company productivity goals.
Jul 20202 yrs 9 mosMar 2023
Cultivated a high-performing team environment that encouraged collaboration and produced exceptional results in a fast-paced setting. Ensured consistent delivery of high-quality products and services, maintaining rigorous standards for B2B customer satisfaction. Set and managed employee objectives and schedules, consistently surpassing company productivity targets for the B2B Annotation Process.
Mar 20182 yrs 5 mosJul 2020
Gurugram, Haryana, India
Managing the day-to-day activities of the team.
● Motivating the team to achieve organizational goals.
● Developing and implementing a timeline to achieve targets.
● Delegating tasks to team members depending on their skillsets
and product knowledge.
● Empowering team members with skills to improve their
confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews.
Reservation Executive
● Handling customer inquiries: Responding to customer inquiries
and resolving their issues related to flight bookings,
cancellations, rescheduling, refunds, and other related services.
● Flight reservations: Making and modifying flight reservations,
issuing tickets, and handling related tasks such as seat selection,
meal preferences, baggage allowance, and special services.
● Sales and marketing: Promoting and selling SpiceJet's products and
services, including flight packages, loyalty programs and holiday
packages.
Mar 20182 yrs 5 mosJul 2020
Managed day-to-day team operations, motivating team members to consistently achieve and exceed organizational goals. Delegated tasks effectively by leveraging individual team member skills and in-depth product knowledge. Empowered team members through targeted training and development, significantly boosting their confidence and capabilities. Conducted quarterly performance reviews, providing constructive feedback to foster professional growth and career progression.
Education
Master of Business Administration
DEWAN INSTITUTE OF MANAGEMENT STUDIES, MEERUT
Bachelor of Arts
Himalaya
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