---
title: "Ishan Kumar - Product Specialist - Customer Success in Bengaluru | Tal"
description: "Meet Ishan Kumar, Account Management | Customer Success | Product | Marketer | SQL | Power BI | Marketing analytics based in Bengaluru. AI stack includes cursor, langchain, and notion."
image: "https://tal.club/meet/ishan-kumar/share-image"
---

# Ishan Kumar on Tal

## Headline

Account Management \| Customer Success \| Product \| Marketer \| SQL \| Power BI \| Marketing analytics

## About

Hi, I am an IT and SaaS Account Manager who is passionate about B2B market expansion, technical implementation, and client success\. I combine my technical expertise in data analytics, specifically Power BI and SQL, with a focus on delivering customized software solutions\. I truly enjoy reducing onboarding friction, driving product adoption, and teaming up with cross\-functional product teams to help scale high\-value accounts\. Currently, I work as a Product Specialist at Butterfly Innovations Pvt\. Ltd\. In this role, I orchestrate end\-to\-end product implementation for high\-value higher education accounts, and I supervise a 5\-person on\-site team to make sure we deliver an exceptional experience\. I am always looking for ways to optimize our processes, like when I championed a new feature that boosted client onboarding and retention while cutting client processing effort by 90%\. I also design and deploy custom Power BI dashboards to track performance, which has slashed our manual reporting time by 50% and empowered leadership with clear insights\. Additionally, I work closely with Product Managers to analyze complex client needs and integrate critical features right into our development roadmap\. Looking back, some of my favorite career milestones include: \- Full\-Cycle Sales at Vedantu Innovations Pvt\. Ltd\.: I drove revenue growth through end\-to\-end sales execution\. I learned the value of a strong pipeline by executing rigorous outbound strategies and making around 100 calls daily to engage potential clients\. I also developed structured meeting agendas to really listen to client needs and turn them into actionable insights\. \- B2B Technical Sales at Aakaar Medical Technologies Pvt\. Ltd\.: I managed territory sales for specialized devices and consumables, where I consistently hit monthly revenue targets of 500K INR\. By strategically onboarding key B2B accounts, I was able to drive a 10% increase in our regional market share\. \- Building from Scratch at Devyani Food Industries Ltd\.: I launched territory operations from the ground up, scaling our monthly revenue from zero to 50M INR through aggressive market penetration\. To make all of this happen, I rely on a core set of skills: \- Sales & Strategy: This includes Account Management, Full\-Cycle Sales, Strategic Thinking, B2B Sales, and Influencer Marketing\. \- Operations & Leadership: I lean heavily on Cross\-Functional Team Leadership, Client Retention, Problem Solving, and Project Management\. \- Technical Skills: I am highly proficient in SQL, Power BI, MS Excel, and CRM Systems\.

## Location

Bengaluru

## AI stack

cursor

langchain

notion

openai

## Work experience

Product Specialist \- Customer Success at Digii, Jan 2024 \- Present · 2 yrs 4 mos, Bengaluru, Account Management & Implementation: Orchestrate end\-to\-end product implementation for high\-value higher education accounts, supervising a 5\-person on\-site team to ensure seamless delivery and exceptional client satisfaction\. Process Optimization: Championed the rollout of multi\-currency support, a pivotal feature that boosted client onboarding and retention while reducing client processing effort by 90%\. Data Analytics & Reporting: Designed and deployed customized Power BI dashboards to track performance trends, slashing manual reporting time by 50% and empowering leadership with actionable insights\. Product Strategy: Analyzed and standardized complex client requirements, partnering closely with Product Managers to integrate critical features into the development roadmap\. Stakeholder Training: Conducted targeted product demonstrations and user training, working seamlessly with product, implementation, and support teams to maximize user adoption\.

Business Development Associate at Vedantu, Jun 2020 \- Dec 2020 · 7 mos, High\-Volume Outbound Sales: Executed rigorous outbound sales strategies, conducting approximately 100 daily calls to engage potential clients, introduce products, and build a robust sales pipeline\. Client Acquisition: Drove revenue growth through end\-to\-end full\-cycle sales execution, from delivering impactful product demonstrations to successfully negotiating and closing deals\. Strategic Consultations: Developed structured meeting agendas to accurately capture client needs, address objections, and generate actionable insights for targeted follow\-ups\. CRM Management: Partnered with sales leadership to execute promotional campaigns while maintaining a comprehensive CRM database to track leads and nurture prospects\.

Sales Officer at Asian Paints, Jul 2019 \- Dec 2019 · 6 mos, Bihar, India, Channel Management: Managed a high\-volume portfolio of 100 direct dealers, driving a 10% growth in territory revenue through strategic target setting and performance monitoring\. Product Category Leadership: Orchestrated sales strategies for the complete Decor range, ensuring field alignment on monthly schemes with a specific focus on high\-margin Adhesive category sales\. Influencer Marketing: Executed targeted promotional campaigns for key influencers \(Contractors and Painters\), successfully increasing brand preference and secondary sales pull\-through\.

Executive at Aakaar Medical Technologies fomerly Coherent Medical Systems, Mar 2019 \- Jun 2019 · 4 mos, B2B Technical Sales: Managed territory sales for high\-value specialized devices and consumables across Bihar and Jharkhand, consistently achieving monthly revenue targets of ₹5 Lakh\. Market Share Growth: Expanded the client base by strategically onboarding key B2B accounts and enterprise clients, driving a 10% increase in regional market share\. Strategic Networking: Represented the company at major industry conferences to forge partnerships and build a pipeline of qualified leads\. Client Relationship Management: Cultivated high\-trust relationships with key technical decision\-makers to secure recurring orders for consumables and device placements\.

Executive at Devyani Food Industries \(P\) Ltd, Dec 2017 \- Feb 2019 · 1 yr 3 mos, Greenfield Market Launch: Established territory operations from the ground up, successfully scaling monthly revenue from zero to ₹50 Lakhs through aggressive market penetration\. Channel Network Expansion: Built a robust distribution network from scratch, identifying and onboarding 4 exclusive dealers, 200\+ retail outlets, and 20 key HORECA accounts\. Team Leadership: Recruited, trained, and mentored a high\-performing field sales team of 4 representatives, delivering coaching on sales tactics and route optimization\. Market Saturation: Achieved 100% product placement targets across all assigned zones by identifying market gaps and executing targeted promotional activities\.

## Education

PGDM, Marketing, Chandragupt Institute of Management Patna

Bachelor of Arts \- BA, Economics, patna university

[View the original profile](https://tal.club/meet/ishan-kumar)

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