Headline

Account Management | Customer Success | Product | Marketer | SQL | Power BI | Marketing analytics

About

Hi, I am an IT and SaaS Account Manager who is passionate about B2B market expansion, technical implementation, and client success. I combine my technical expertise in data analytics, specifically Power BI and SQL, with a focus on delivering customized software solutions. I truly enjoy reducing onboarding friction, driving product adoption, and teaming up with cross-functional product teams to help scale high-value accounts. Currently, I work as a Product Specialist at Butterfly Innovations Pvt. Ltd. In this role, I orchestrate end-to-end product implementation for high-value higher education accounts, and I supervise a 5-person on-site team to make sure we deliver an exceptional experience. I am always looking for ways to optimize our processes, like when I championed a new feature that boosted client onboarding and retention while cutting client processing effort by 90%. I also design and deploy custom Power BI dashboards to track performance, which has slashed our manual reporting time by 50% and empowered leadership with clear insights. Additionally, I work closely with Product Managers to analyze complex client needs and integrate critical features right into our development roadmap. Looking back, some of my favorite career milestones include: - Full-Cycle Sales at Vedantu Innovations Pvt. Ltd.: I drove revenue growth through end-to-end sales execution. I learned the value of a strong pipeline by executing rigorous outbound strategies and making around 100 calls daily to engage potential clients. I also developed structured meeting agendas to really listen to client needs and turn them into actionable insights. - B2B Technical Sales at Aakaar Medical Technologies Pvt. Ltd.: I managed territory sales for specialized devices and consumables, where I consistently hit monthly revenue targets of 500K INR. By strategically onboarding key B2B accounts, I was able to drive a 10% increase in our regional market share. - Building from Scratch at Devyani Food Industries Ltd.: I launched territory operations from the ground up, scaling our monthly revenue from zero to 50M INR through aggressive market penetration. To make all of this happen, I rely on a core set of skills: - Sales & Strategy: This includes Account Management, Full-Cycle Sales, Strategic Thinking, B2B Sales, and Influencer Marketing. - Operations & Leadership: I lean heavily on Cross-Functional Team Leadership, Client Retention, Problem Solving, and Project Management. - Technical Skills: I am highly proficient in SQL, Power BI, MS Excel, and CRM Systems.

Location

Bengaluru

AI stack

cursor

langchain

notion

openai

Work experience

Product Specialist - Customer Success at Digii, Jan 2024 - Present · 2 yrs 4 mos, Bengaluru, Account Management & Implementation: Orchestrate end-to-end product implementation for high-value higher education accounts, supervising a 5-person on-site team to ensure seamless delivery and exceptional client satisfaction. Process Optimization: Championed the rollout of multi-currency support, a pivotal feature that boosted client onboarding and retention while reducing client processing effort by 90%. Data Analytics & Reporting: Designed and deployed customized Power BI dashboards to track performance trends, slashing manual reporting time by 50% and empowering leadership with actionable insights. Product Strategy: Analyzed and standardized complex client requirements, partnering closely with Product Managers to integrate critical features into the development roadmap. Stakeholder Training: Conducted targeted product demonstrations and user training, working seamlessly with product, implementation, and support teams to maximize user adoption.

Business Development Associate at Vedantu, Jun 2020 - Dec 2020 · 7 mos, High-Volume Outbound Sales: Executed rigorous outbound sales strategies, conducting approximately 100 daily calls to engage potential clients, introduce products, and build a robust sales pipeline. Client Acquisition: Drove revenue growth through end-to-end full-cycle sales execution, from delivering impactful product demonstrations to successfully negotiating and closing deals. Strategic Consultations: Developed structured meeting agendas to accurately capture client needs, address objections, and generate actionable insights for targeted follow-ups. CRM Management: Partnered with sales leadership to execute promotional campaigns while maintaining a comprehensive CRM database to track leads and nurture prospects.

Sales Officer at Asian Paints, Jul 2019 - Dec 2019 · 6 mos, Bihar, India, Channel Management: Managed a high-volume portfolio of 100 direct dealers, driving a 10% growth in territory revenue through strategic target setting and performance monitoring. Product Category Leadership: Orchestrated sales strategies for the complete Decor range, ensuring field alignment on monthly schemes with a specific focus on high-margin Adhesive category sales. Influencer Marketing: Executed targeted promotional campaigns for key influencers (Contractors and Painters), successfully increasing brand preference and secondary sales pull-through.

Executive at Aakaar Medical Technologies fomerly Coherent Medical Systems, Mar 2019 - Jun 2019 · 4 mos, B2B Technical Sales: Managed territory sales for high-value specialized devices and consumables across Bihar and Jharkhand, consistently achieving monthly revenue targets of ₹5 Lakh. Market Share Growth: Expanded the client base by strategically onboarding key B2B accounts and enterprise clients, driving a 10% increase in regional market share. Strategic Networking: Represented the company at major industry conferences to forge partnerships and build a pipeline of qualified leads. Client Relationship Management: Cultivated high-trust relationships with key technical decision-makers to secure recurring orders for consumables and device placements.

Executive at Devyani Food Industries (P) Ltd, Dec 2017 - Feb 2019 · 1 yr 3 mos, Greenfield Market Launch: Established territory operations from the ground up, successfully scaling monthly revenue from zero to ₹50 Lakhs through aggressive market penetration. Channel Network Expansion: Built a robust distribution network from scratch, identifying and onboarding 4 exclusive dealers, 200+ retail outlets, and 20 key HORECA accounts. Team Leadership: Recruited, trained, and mentored a high-performing field sales team of 4 representatives, delivering coaching on sales tactics and route optimization. Market Saturation: Achieved 100% product placement targets across all assigned zones by identifying market gaps and executing targeted promotional activities.

Education

PGDM, Marketing, Chandragupt Institute of Management Patna

Bachelor of Arts - BA, Economics, patna university