---
title: "Ishaan Kumar - Technical Account Manager in India | Tal"
description: "Meet Ishaan Kumar, AI Customer Success Manager @ Cheerio AI | MBA (Finance & Ops) | Ex Data Analyst & Big Data Engineer | Driving SaaS Growth & Customer Impact based in India. AI stack includes anthropic apis, antigravity, and claude code. Explore public work links including github."
image: "https://tal.club/meet/ishaan-kumar/share-image"
---

# Ishaan Kumar on Tal

## Headline

AI Customer Success Manager @ Cheerio AI \| MBA \(Finance & Ops\) \| Ex Data Analyst & Big Data Engineer \| Driving SaaS Growth & Customer Impact

## About

I’m a Customer Success Manager at Cheerio AI, working at the intersection of AI, SaaS, and enterprise customer success — helping businesses unlock real value from technology\. With a background spanning Data Analytics, Big Data Engineering, Business Analysis, and an MBA in Finance & Operations, I bring a unique blend of technical depth, business strategy, and customer\-centric thinking\. What I bring: Enterprise Customer Success & Relationship Management SaaS Product Enablement & Adoption Stakeholder Communication & Strategic Account Handling Data\-driven problem solving Tech \+ Business bridge mindset What I’m building towards: Product leadership \| Strategic account ownership \| SaaS growth \| Global exposure I thrive in high\-growth startup environments, where speed, ownership, and impact matter more than titles\. Always open to meaningful conversations around SaaS, AI, product, customer success, startups, and career growth\. Professional Journey & Skillset: \*Got Interviewed by Apple Hyderabad\* ✔ Finance & Investment Focus: Developing expertise in corporate finance, financial modeling, valuation, Compliance and M&A strategies\. ✔ Data\-Driven Decision Making: 1\+ year of experience as an ETL Developer & Big Data Engineer at ZS, and Data Analyst at NCR Corporation, specializing in AI & data analytics, automation, and financial insights\. ✔ Industry Exposure: Internship at DRDO and hands\-on experience at Innovatia \(Startup\), providing a strong foundation in problem\-solving and strategic decision\-making\. ✔ Technical & Analytical Edge: Proficiency in C, C\+\+, Python, and Advanced Analytics, enabling a data\-backed approach to financial modeling and market research\.

## Location

India

## AI stack

anthropic apis

antigravity

claude code

claude

codex

cursor

## Work experience

Technical Account Manager at Cheerio AI, Feb 2026 \- Present · 7 mo, Bengaluru, Driving customer success and platform adoption at Cheerio AI, a B2B SaaS platform focused on enabling businesses through intelligent automation and engagement workflows\. \-In my role as a Technical Accounts Customer Success Manager, I work closely with clients across onboarding, implementation, and post\-deployment stages to ensure seamless adoption and measurable value realization\. I actively manage client relationships, handle escalations and grievances, and provide strategic guidance to improve platform usage, retention, and overall customer experience\. \-My responsibilities include conducting product demos, designing tailored workflows, and collaborating with cross\-functional teams to bridge gaps between client expectations and product capabilities\. I also focus on identifying growth opportunities within existing accounts while ensuring high satisfaction and long\-term engagement\. \-With a blend of analytical thinking and client\-centric execution, I aim to turn customer challenges into scalable solutions while contributing to revenue growth and product improvement\.

Investment Banking \(Research Analyst\) at Opulence Business Solutions Pvt Ltd\., Feb 2025 \- May 2025 · 4 mos, Ahmedabad, Worked as a Research Analyst, supporting market research, financial analysis, and strategic planning initiatives to identify investment opportunities and business growth strategies\. Key Responsibilities & Contributions \-Conducted market research and competitive analysis to identify industry trends, investment opportunities, and emerging business models\. \-Developed revenue models and financial projections to evaluate potential growth strategies and market expansion opportunities\. \-Performed ROI analysis and investment feasibility assessments to support data\-driven strategic decisions\. \-Prepared investment briefs, strategic reports, and research summaries for stakeholders and internal teams\. \-Contributed to the development of Scope of Work \(SOW\) for Agentic AI–based vertical automation solutions, helping define automation opportunities across specific business domains\. \-Assisted in identifying process workflows suitable for AI\-driven automation, aligning technology capabilities with business use cases\. \-Analyzed business and financial datasets to derive insights on profitability, market positioning, and revenue potential\. \-Collaborated with cross\-functional teams to ensure research and strategy outputs aligned with client objectives and innovation initiatives\.

Business Analyst at Silver Touch Technologies Ltd, Oct 2022 \- Mar 2023 · 6 mos, Delhi, India, Worked as a Business Analyst, contributing to requirements analysis and supporting development teams in an open\-source web development project\. Key Responsibilities & Contributions \-Assisted in gathering and documenting business and functional requirements for web\-based applications\. \-Collaborated with developers and stakeholders to translate business needs into technical specifications\. \-Contributed to an open\-source web development project, supporting the product development lifecycle from requirement analysis to feature validation\. \-Conducted research and analysis of user requirements, helping improve application usability and functionality\. \-Supported project documentation including user stories, workflows, and requirement specifications\. \-Participated in testing and validation to ensure that developed features aligned with business requirements\.

Business Technology Solutions Associate at ZS, Dec 2021 \- Sep 2022 · 10 mos, Gurugram, \-Developed and maintained ETL pipelines to process large volumes of structured and semi\-structured data for enterprise analytics and reporting systems\. \-Utilized SQL and Python to build and optimize data workflows, ensuring efficient data processing and high data quality\. \-Collaborated with cross\-functional teams including analysts, consultants, and data scientists to translate business requirements into scalable data solutions\. \-Worked within the Core Architecture Team, providing technical support across multiple Lines of Business \(LOBs\)\. \-Performed Root Cause Analysis \(RCA\) on production issues affecting data pipelines and analytics platforms, identifying underlying technical problems and implementing long\-term fixes\. \-Resolved critical bugs and system failures faced by multiple LOB teams, ensuring minimal disruption to analytics and reporting workflows\. \-Implemented monitoring and validation checks to maintain data integrity, reliability, and pipeline stability\. \-Contributed to improving system performance through automation and optimization of existing data processes\.

Data Analyst at NCR Corporation, Sep 2021 \- Nov 2021 · 3 mos, Delhi, India, Worked in the EDW & Big Data Analytics division, supporting data analytics initiatives and developing data\-driven solutions for enterprise operations\. Key Responsibilities & Contributions \-Performed Exploratory Data Analysis \(EDA\) on financial datasets to uncover patterns, trends, and insights that supported analytical decision\-making\. \-Built a Python\-based AI chatbot by integrating Microsoft APIs, enabling automated query handling and intelligent responses for internal data\-related queries\. \-Queried and analyzed large datasets using SQL, extracting insights from enterprise data warehouse systems\. \-Assisted in preparing and transforming datasets for analytics, reporting, and performance monitoring within the EDW ecosystem\. \-Conducted data validation and quality checks to maintain accuracy and reliability of analytical outputs\. Collaborated with analytics and engineering teams to translate business problems into data\-driven solutions\.

MIS \- Intern at NCR Corporation, Jun 2021 \- Sep 2021 · 4 mos, Delhi, India

## Education

Master of Business Administration \- MBA, Finance and operations, ICFAI business school

Bachelor of Technology \- BTech, Computer Science, Guru Gobind Singh Indraprastha University

## Public links

- github: https://github\.com/ishaankumar50

[View the original profile](https://tal.club/meet/ishaan-kumar)

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