Headline

Business Transformation | Strategy & Operations | Problem Solver | Dot Connector

About

✦ MY BRAND ✦ A problem solver at heart, who thrives on being thrown into complex challenges and breaking them down into manageable actions, excels at seeing the big picture, understands how all the puzzle pieces fit together, and who communicates it all clearly to stakeholders. ✦ MY STORY ✦ Strategic Operations & Transformation Leader with 12+ years of experience driving enterprise-wide change in complex, high-growth environments. Known for stepping into ambiguous, high-stakes situations and translating strategy into aligned execution across teams, systems, and leadership. Trusted partner to executives on initiatives spanning M&A integration, global expansion, and operating model transformation, delivering measurable business impact across Tech and Fortune 500 organizations. ✦ MY PASSIONS ✦ Problem Solving | Dot Connecting | Lifelong Learning | Business Transformation | M&A | Global Market Expansion | Strategic Planning | Stakeholder Management

Location

Atlanta

Work experience

Operations and Enablement Senior Manager at Zoom, Jan 2024 - Feb 2025 · 1 yr 2 mos, ✦ Spearhead strategic initiatives across the COO org in HR, Legal, and Security, with key focus on strategic enablement of high priority and high visibility cross-functional initiatives ✦ Lead for M&A activities with the office of the COO and global employment market entry operational setup ✦ Developed and launched a global entity expansion playbook, ensuring seamless collaboration among 20+ stakeholder groups; led strategic projects to establish employee presence in Saudi Arabia and Malaysia ✦ Developed comprehensive M&A Playbook for HR, optimizing pre-close and post-close workflows, enhancing efficiencies by 10% across 15+ teams and reducing integration timelines by 6 weeks

HR (PX) Enablement, Process & Operations Lead at Zoom, Dec 2022 - Jan 2024 · 1 yr 2 mos, ✦ Directed scoping and prioritization of HR projects, including business case development, impact analysis, and alignment to leader priorities to ensure optimal business and functional delivery of strategic objectives ✦ Delivered HR Shared Services Strategy roadmap to boost self-service capabilities resulting in time savings of 67% for employees and 13% for HR team ✦ Revamped onboarding program to continually leverage data insights and feedback from new employees and hiring managers ✦ Developed and implemented Global Reduction in Force (RIF) playbook, reducing execution timelines by ~4 weeks ✦ Delivered strategic, operational, and foundational HR+ initiatives with annualized ROI of $6.5MM ✦ Identified and conceptualized KPIs and built corresponding dashboards for cascading COE organizations within HR; facilitated and documented key success metrics for annual big rocks

Managing Consultant at Thought Logic Consulting, Aug 2019 - Dec 2022 · 3 yrs 5 mos, Greater Atlanta Area, ✦ Led evaluation of current state organizational design and new operating model recommendations for HR shared services center of large power and energy company; documented and identified process improvement opportunities to ensure efficient and effective future ways of working ✦ Managed risk assessment of existing insurance processing practices and identified opportunities to minimize regulatory, contractual, and procedural risks during transition to a single source platform for global insurance provider ✦ Led assessment and validation of state regulatory reporting processes for four products under money transmitter license to ensure accurate reporting to states for global fintech and payments organization ✦ Led data visibility and reporting automation for assets under management (AUM) to identify upstream risks, increase confidence in data and reduce manual data errors for Fortune 500 investment management company; results included reduction in overall operating costs and 10% increase in team productivity with additional identified process improvement opportunities for AUM ✦ Developed new career framework and drafted new Thought Logic core values to align with current workforce priorities; collaborated on initiatives to increase consultant engagement during unique COVID environment

Strategy & Operations Consultant at Slalom Consulting, Sep 2014 - Jul 2019 · 4 yrs 11 mos, Greater Atlanta Area, ✦ Developed new 5-year strategic plan for professional medical membership non-profit organization, including new organizational, data and brand strategies, that resonated with the organization’s diverse member base ✦ Led 360-degree stakeholder assessment to gain deeper understanding of organizational needs, support strategic planning process and identify right opportunities to maximize community impact for non-profit organization committed to enabling African Americans attain economic empowerment and reach parity in our community today ✦ Identified current language gaps across various customer touch points for 17 prioritized languages for leading global hospitality client; outlined strategic approach to identify prioritized gaps and created high-level roadmap to address gaps based on capacity, prioritization, funding, and initiative progress ✦ Developed holistic omni-channel customer experience strategy for leading global telecommunications client rooted in deep understanding of the customer through new customer ethnographic and focus group research; identified near term opportunities for meeting customer needs through improved services, products and future omni-channel concepts ✦ Outlined global sustainability strategy for multi-billion dollar B2B food production company including guiding principles, governance, and roadmap with specific initiatives for implementation; successfully led and launched office sustainability program globally across ~70 locations

Senior Consultant, Performance Improvement - Finance at EY, Mar 2012 - Aug 2014 · 2 yrs 6 mos, Greater Atlanta Area, ✦ Assisted large multinational energy company with finance transformation efforts in the FP&A and Commercial Finance workstreams ✦ Conducted a finance roles and responsibilities (R&R) analysis for a large multinational energy company to identify improvement opportunities and optimize partnership with the shared services center ✦ Assessed the subscriber services/customer care operating model for a technology focused subsidiary of a multinational automotive company ✦ Identified process deficiencies causing financial injury to mortgagees for a large North American mortgage lender resulting in a $250 M foreclosure settlement ✦ Created guidance documentation to facilitate employee training in SAP procedures for a leading global power and utilities client

Summer Consultant at Booz & Company, Jun 2011 - Jul 2011 · 2 mos, New Delhi Area, India, ✦ Outlined the Indian national framework for hybrid/electric mobility as part of an initiative by the Government of India and a prime industry association of automobile manufacturers ✦ Developed a Total Cost of Ownership model for various vehicle segments to perform an estimate and lifetime cost analysis on various vehicle segments ✦ Determined and reconciled existent data gaps by identifying alternative approaches ✦ Assessed market for hybrid/electric vehicles by conducting market and industry analysis

Education

Certificate in Design Thinking & Innovation, Harvard Business School Online

B.B.A, Organization & Management, Information Systems & Operations Management, Emory University - Goizueta Business School