Headline

Business Operations & Sales Professional | CRM Management | Former BDE at Coding Ninjas | MBA - Marketing

About

Efficient operations begin with one thing — people who understand process, coordination, and execution from the ground up. Over the past year at Coding Ninjas, I worked in a fast-paced EdTech environment where the role extended far beyond sales. It involved managing workflows, maintaining CRM systems, coordinating across teams, and ensuring every learner touchpoint followed structured operational processes. That experience is what now drives my transition into the Operations domain. With an MBA in Marketing and Business Analytics, I bring structured thinking and a data-aware approach to business operations and workflow management. I am currently exploring opportunities in Operations, Business Operations, CRM Operations, and Customer/Client Operations roles. Open to connecting with teams building efficient, scalable operations.

Location

Dehradun

Work experience

Business Development Executive at Coding Ninjas, Feb 2025 - Jan 2026 · 1 yr, Gurugram, Haryana, India, Key Roles & Responsibilities • Managed high-volume outbound pipelines across calls, emails, and messaging platforms while maintaining response timelines and workflow discipline. • Handled the complete lead lifecycle — lead prioritization, follow-ups, engagement tracking, and CRM-based pipeline management. • Coordinated end-to-end enrollment workflows, including documentation, payment processing, and onboarding in collaboration with finance and support teams. • Maintained structured CRM records and interaction tracking to support operational visibility, reporting accuracy, and data management.

Business Analyst at Insignia Consultancy Solutions, May 2024 - Oct 2024 · 6 mos, India

Education

Master of Business Administration - MBA, Business Analytics and Marketing, Graphic Era Hill University

Bachelor of Commerce - BCom, _, Hemwati Nandan Bahuguna Garhwal University