Headline

PhD Scholar @ Presidency University Bangalore | Disability Studies

About

I manage the relationships that keep a healthcare business growing — 130+ client accounts on a chronic care platform, owned end to end from onboarding to renewal. What that looks like in numbers: client drop-off held under 6%, and 40+ program renewals driven this year, most of them expanding into longer, higher-value terms. I'm the single point of contact each family trusts, and the person who coordinates the doctors, nutritionists and coaches behind every account across 8 cities and a global online cohort. I care about the part of customer success that's easy to say and hard to do: spotting the account that's quietly slipping before it churns, and turning a first-time customer into someone who stays for years. Alongside this, I'm completing a PhD (submitting early 2027), which has made me comfortable with messy problems, careful with data, and able to explain complicated things simply to very different audiences. I'm currently exploring Customer Success and Account Management roles in SaaS and healthtech. If you're building a team that treats retention as the heart of the business, I'd love to talk. Key Skills: Account Management, Customer Success, Customer Retention, and Customer Relationship Management

Location

Bengaluru

AI stack

claude

gemini

grok

openai

perplexity

Work experience

Account Manager at Praan Health, Mar 2026 - Present · 8 mos, Bengaluru, Karnataka, India, Own 130+ active client relationships (180+ enrolled members) as single point of contact across the full lifecycle — onboarding, program delivery, escalation and renewal. • Drove 40+ program renewals (~23% of the active portfolio) through consultative check-ins and proactive outreach ahead of term expiry, directly supporting retention revenue. • Hold client drop-off and refunds under 6% by tracking engagement and session adherence, and intervening before members disengage. • Coordinate physicians, nutritionists, strength coaches, counsellors and physiotherapists on every client pathway across 8 cities plus a global online cohort (US, UK, UAE, Australia). • Standardised onboarding and check-in SOPs; maintain the master tracker used for program status and renewal forecasting.

Doctoral Researcher at Presidency University, Sep 2023 - Present · 3 yrs 2 mos, Researching disability representation, graphic medicine and algorithmic bias; seven peer-reviewed publications to date. Submitting February 2027. • Teach Advanced English and IELTS preparation to 50+ undergraduates; design lesson plans, assessments and remedial support.1. Research disability representation, graphic medicine and algorithmic bias; seven peer-reviewed publications to date.

Human Resources Intern at Peoplebox.ai (Y Combinator S22), Nov 2025 - Feb 2026 · 4 mos, Bengaluru, Karnataka, India, Supported full-cycle recruitment on 10+ roles across Engineering (ML, Backend, Frontend), Product and GTM. • Sourced, screened and coordinated candidate interviews; maintained weekly hiring dashboards for leadership. • Completed POSH policy registration and delivered the company-wide employee awareness session.

Teaching Intern at Christ School, Jan 2022 - Feb 2022 · 2 mos, Bengaluru, Karnataka, India, Targeted student knowledge and grasping level to implement appropriate teaching methodology

Student Volunteer at T.I.T.I.T.S.K Association, Jun 2019 - Jul 2019 · 2 mos, Istanbul, Türkiye, Volunteered for ‘Touch The Feelings’ NGO as an educator and conducted various activities for specially-abled children. Apart from this attended various cultural exchange workshops in Istanbul

Education

Doctor of Philosophy - PhD, English Literature (British and Commonwealth), Presidency University Bangalore

Master of Arts - MA, English Language and Literature, General, Kristu Jayanti University