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Irfan Ali Shaikh

L2 IT Support Engineer | AZ-104 & SC-200 Certified | Microsoft Intune | Defender | Azure

Mumbai

11+ years of work experience

adm Indicia
Mar 20242 yrs 4 mosPresent

Mumbai, Maharashtra, India

Indicia Worldwide
Mar 20242 yrs 4 mosPresent

Secured and managed enterprise endpoints across Windows 10/11 and macOS using Microsoft Intune and Defender for Endpoint. Implemented endpoint hardening controls including BitLocker encryption, USB restrictions, and Conditional Access aligned with Zero Trust principles. Managed Microsoft Entra ID configurations including RBAC, MFA enforcement, and identity governance controls. Monitored endpoint compliance via Intune dashboards and proactively remediated non-compliant devices. Reviewed and escalated security alerts through Microsoft Defender and SIEM tools in coordination with SOC teams. Contributed to endpoint security baseline enforcement aligned with enterprise security standards. Supported corrective and preventive actions during security incidents to strengthen endpoint resilience. Automated configuration and compliance tasks using PowerShell scripting. Led Windows 11 migration and antivirus solution upgrades with security configuration validation.
Indicia Worldwide
May 20221 yr 11 mosMar 2024

Mumbai, Maharashtra, India

Coordinated software and hardware installations across departments, ensuring timely setup and alignment with user requirements. Provided troubleshooting and root cause analysis for system and application issues, ensuring minimal user disruption. Managed user onboarding/offboarding by creating and deactivating accounts in Active Directory and Exchange. Created and administered O365 Group, Distribution Lists, and Shared Mailboxes; configured mailbox delegation and email forwarding using AD Manager and the O365 portal.
SBM Bank (India)
Apr 20201 yr 3 mosJun 2021

Mumbai, Maharashtra, India

Managed Active Directory tasks including user/computer account creation, deactivation, password resets, and OU structuring. Handled critical escalations, providing technical support to engineers and ensuring timely resolution. Performed hardware and software installation, desktop/laptop configuration, and general troubleshooting across endpoints. Configured and resolved issues with Outlook, including PST backups and user profile restorations. Administered Proofpoint DLP, managing user access, analysing logs, and troubleshooting mail delivery issues. Set up and supported VMware Intelligent Hub and Boxer on mobile devices for secure Outlook access. Diagnosed and resolved domain-related issues, including computer joins/removals and domain authentication errors. Worked with Symantec Drive Encryption and antivirus solutions to manage endpoint encryption and AV updates. Installed and troubleshot local and network printers, including driver configuration and connectivity. Facilitated Webex conferencing setups and Cisco meeting dial-ins for business users. Installed and activated Zscaler internet proxy for secure web access. Managed VPN access via Fortinet Firewall: user account creation/deletion, token management, and group mapping. Applied or exempted users from Group Policies (GPOs) based on approved exceptions. Monitored and resolved tickets using ManageEngine ServiceDesk, ensuring SLA compliance and proper documentation. Conducted secure data wiping of servers using Bit eraser and Hiren Boot, with certification and reporting. Collaborated with internal support teams to ensure efficient and accurate issue resolution.
APAR Industries Limited
Oct 20172 yrs 6 mosMar 2020

Navi Mumbai, Maharashtra, India

Installed and configured various versions of Windows operating systems (XP to 10) along with essential hardware drivers. Deployed and supported application software including MS Office, antivirus solutions, Adobe Suite, AutoCAD, CorelDraw, and Pro E. Assembled, installed, and troubleshot desktop and laptop hardware, ensuring optimal performance and uptime. Set up, maintained, and supported local area networks (LANs) and Wi-Fi routers, ensuring continuous connectivity across departments. Managed VPN user accounts on Sophos Firewall, including creation, password resets, and access revocation. Maintained Active Directory user accounts and supported routine administrative tasks. Collaborated with cross-functional teams and IT staff for seamless support and project coordination. Oversaw network infrastructure setup in small office environments, including IO punching, crimping, and structured cabling. Maintained accurate system hardware/software inventory, ensuring timely updates and resource tracking. Provided end-to-end support for communication networks to ensure maximum availability and performance for users across the organization.
Jun 20143 yrs 3 mosAug 2017

Mumbai, Maharashtra, India

Installed and configured Windows operating systems (XP to Windows 10) and associated hardware drivers across user devices. Deployed application software including MS Office, antivirus solutions, and Acrobat Reader. Assembled, diagnosed, and resolved issues in desktop and laptop hardware, ensuring minimal downtime. Installed, maintained, and supported computer communication networks, including LAN and internet connectivity. Configured Wi-Fi routers and ensured stable wireless access across user environments. Collaborated effectively with cross-functional teams and IT staff to support business requirements and ensure system availability.

Education

Maulana Azad National Urdu University, Hyderabad

Bachelor of Arts - BA

Maulana Azad National Urdu University, Hyderabad

Microsoft Azure Administrator

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Headline

L2 IT Support Engineer | AZ-104 & SC-200 Certified | Microsoft Intune | Defender | Azure

About

With over 8 years of experience in IT support and endpoint management, I specialize in delivering seamless technical solutions for fast-paced organizations. Currently, I serve as an IT Support Technician at Indicia Worldwide, where I manage and secure enterprise endpoints using Microsoft Intune, MDM, O365, Azure, EndPoint Cnetral, and advanced security tools. My background spans service desk operations, desktop support, and service delivery for banking and manufacturing sectors. I am a Microsoft Certified Security Operations Analyst (SC-200), Azure Administrator, and MCSA, with hands-on expertise in information security, endpoint security, and mobile device management. I am passionate about driving efficiency, enhancing user experiences, and maintaining robust security postures. I thrive on solving complex technical challenges and am committed to continuous learning in the ever-evolving IT landscape. Let’s connect if you want to discuss IT support, endpoint management, or opportunities in information security!

Location

Mumbai

Work experience

IT Support Technician at adm Indicia, Mar 2024 - Present · 2 yrs 4 mos, Mumbai, Maharashtra, India

Information Technology Support Engineer at Indicia Worldwide, Mar 2024 - Present · 2 yrs 4 mos, Secured and managed enterprise endpoints across Windows 10/11 and macOS using Microsoft Intune and Defender for Endpoint. Implemented endpoint hardening controls including BitLocker encryption, USB restrictions, and Conditional Access aligned with Zero Trust principles. Managed Microsoft Entra ID configurations including RBAC, MFA enforcement, and identity governance controls. Monitored endpoint compliance via Intune dashboards and proactively remediated non-compliant devices. Reviewed and escalated security alerts through Microsoft Defender and SIEM tools in coordination with SOC teams. Contributed to endpoint security baseline enforcement aligned with enterprise security standards. Supported corrective and preventive actions during security incidents to strengthen endpoint resilience. Automated configuration and compliance tasks using PowerShell scripting. Led Windows 11 migration and antivirus solution upgrades with security configuration validation.

Service Desk Analyst at Indicia Worldwide, May 2022 - Mar 2024 · 1 yr 11 mos, Mumbai, Maharashtra, India, Coordinated software and hardware installations across departments, ensuring timely setup and alignment with user requirements. Provided troubleshooting and root cause analysis for system and application issues, ensuring minimal user disruption. Managed user onboarding/offboarding by creating and deactivating accounts in Active Directory and Exchange. Created and administered O365 Group, Distribution Lists, and Shared Mailboxes; configured mailbox delegation and email forwarding using AD Manager and the O365 portal.

Service Delivery Engineer at SBM Bank (India), Apr 2020 - Jun 2021 · 1 yr 3 mos, Mumbai, Maharashtra, India, Managed Active Directory tasks including user/computer account creation, deactivation, password resets, and OU structuring. Handled critical escalations, providing technical support to engineers and ensuring timely resolution. Performed hardware and software installation, desktop/laptop configuration, and general troubleshooting across endpoints. Configured and resolved issues with Outlook, including PST backups and user profile restorations. Administered Proofpoint DLP, managing user access, analysing logs, and troubleshooting mail delivery issues. Set up and supported VMware Intelligent Hub and Boxer on mobile devices for secure Outlook access. Diagnosed and resolved domain-related issues, including computer joins/removals and domain authentication errors. Worked with Symantec Drive Encryption and antivirus solutions to manage endpoint encryption and AV updates. Installed and troubleshot local and network printers, including driver configuration and connectivity. Facilitated Webex conferencing setups and Cisco meeting dial-ins for business users. Installed and activated Zscaler internet proxy for secure web access. Managed VPN access via Fortinet Firewall: user account creation/deletion, token management, and group mapping. Applied or exempted users from Group Policies (GPOs) based on approved exceptions. Monitored and resolved tickets using ManageEngine ServiceDesk, ensuring SLA compliance and proper documentation. Conducted secure data wiping of servers using Bit eraser and Hiren Boot, with certification and reporting. Collaborated with internal support teams to ensure efficient and accurate issue resolution.

Desktop Support Engineer at APAR Industries Limited, Oct 2017 - Mar 2020 · 2 yrs 6 mos, Navi Mumbai, Maharashtra, India, Installed and configured various versions of Windows operating systems (XP to 10) along with essential hardware drivers. Deployed and supported application software including MS Office, antivirus solutions, Adobe Suite, AutoCAD, CorelDraw, and Pro E. Assembled, installed, and troubleshot desktop and laptop hardware, ensuring optimal performance and uptime. Set up, maintained, and supported local area networks (LANs) and Wi-Fi routers, ensuring continuous connectivity across departments. Managed VPN user accounts on Sophos Firewall, including creation, password resets, and access revocation. Maintained Active Directory user accounts and supported routine administrative tasks. Collaborated with cross-functional teams and IT staff for seamless support and project coordination. Oversaw network infrastructure setup in small office environments, including IO punching, crimping, and structured cabling. Maintained accurate system hardware/software inventory, ensuring timely updates and resource tracking. Provided end-to-end support for communication networks to ensure maximum availability and performance for users across the organization.

Technical Field Engineer at Gini Systems, Jun 2014 - Aug 2017 · 3 yrs 3 mos, Mumbai, Maharashtra, India, Installed and configured Windows operating systems (XP to Windows 10) and associated hardware drivers across user devices. Deployed application software including MS Office, antivirus solutions, and Acrobat Reader. Assembled, diagnosed, and resolved issues in desktop and laptop hardware, ensuring minimal downtime. Installed, maintained, and supported computer communication networks, including LAN and internet connectivity. Configured Wi-Fi routers and ensured stable wireless access across user environments. Collaborated effectively with cross-functional teams and IT staff to support business requirements and ensure system availability.

Education

Bachelor of Arts - BA, Maulana Azad National Urdu University, Hyderabad

Microsoft Azure Administrator, Attari Classes