Irfan Ahmad Mir profile photo 1 on Tal

Irfan Ahmad Mir

Risk & Compliance Professional – Fraud Prevention & Dispute Resolution

Greater Srinagar Area

6+ years of work experience

Shubh Enterprises
Jan 20251 yr 6 mosPresent

Coordinated stakeholder meetings (virtual & in-person) ensuring seamless collaboration between project and client teams. Monitored project risks, budgets, and expenses, implementing cost-saving measures to maintain profitability. Maintained risk & issue logs, ensuring timely resolution and compliance with project standards. Drafted and reviewed project proposals, memos, and meeting minutes, strengthening communication across teams.
FIS Global Business Solutions India Pvt. Ltd.
Jan 20241 yr 1 moJan 2025

Identified and restricted high-risk transactions/​accounts, preventing financial losses. Validated customer identity for credit/​debit card transactions, ensuring compliance with fraud prevention protocols. Handled disputes & chargebacks, achieving a 90% resolution rate within SLA timelines. Processed payments for network subscribers, ensuring accuracy and regulatory compliance. Updated system records to streamline fraud monitoring workflows.
Concentrix Daksh Pvt. India Ltd.
Sep 20221 yr 5 mosJan 2024

Gurguon

Concentrix Daksh Pvt. India Ltd.
Sep 20221 yr 5 mosJan 2024

Delivered customer support via phone, email, and chat, achieving 95% customer satisfaction scores. Built trust and long-term relationships with customer accounts through proactive communication. Consistently exceeded KPIs including resolution time, first contact resolution, and CSAT scores.
AMAZON DEVELOPMENT CENTRE
Mar 20202 yrs 1 moMar 2022

Investigated seller transactions, mitigating risks and ensuring compliance with SOPs. Communicated with internal & external stakeholders to resolve transaction disputes. Escalated anomalies to relevant teams, improving fraud detection accuracy. Achieved 100% adherence to productivity & quality standards, contributing to business goals. Prepared detailed annotations and reports for audit and compliance purposes.

Education

Master of Business Administration, Finance, General

AISECT INDIA

Master of Business Administration (MBA – Finance & Operations)

Aisect University, Bhopal | 2016 | Secured 75%

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Headline

Risk & Compliance Professional – Fraud Prevention & Dispute Resolution

About

Organized and dependable professional with expertise in fraud analysis, project coordination, customer service, and operations management. Skilled in transaction monitoring, dispute resolution, stakeholder communication, and compliance management, with a proven ability to deliver results in high‑pressure environments. Adept at leveraging CRM platforms, ERP systems, and data visualization tools to streamline workflows and enhance decision‑making. Recognized for problem‑solving, negotiation, and client relationship management, consistently driving customer satisfaction, operational efficiency, and business growth.

Location

Greater Srinagar Area

Work experience

Project Coordinator at Shubh Enterprises, Jan 2025 - Present · 1 yr 6 mos, Coordinated stakeholder meetings (virtual & in-person) ensuring seamless collaboration between project and client teams. Monitored project risks, budgets, and expenses, implementing cost-saving measures to maintain profitability. Maintained risk & issue logs, ensuring timely resolution and compliance with project standards. Drafted and reviewed project proposals, memos, and meeting minutes, strengthening communication across teams.

Fraud Analyst at FIS Global Business Solutions India Pvt. Ltd., Jan 2024 - Jan 2025 · 1 yr 1 mo, Identified and restricted high-risk transactions/​accounts, preventing financial losses. Validated customer identity for credit/​debit card transactions, ensuring compliance with fraud prevention protocols. Handled disputes & chargebacks, achieving a 90% resolution rate within SLA timelines. Processed payments for network subscribers, ensuring accuracy and regulatory compliance. Updated system records to streamline fraud monitoring workflows.

Senior Representative – Operations at Concentrix Daksh Pvt. India Ltd., Sep 2022 - Jan 2024 · 1 yr 5 mos, Gurguon

Operations Representative at Concentrix Daksh Pvt. India Ltd., Sep 2022 - Jan 2024 · 1 yr 5 mos, Delivered customer support via phone, email, and chat, achieving 95% customer satisfaction scores. Built trust and long-term relationships with customer accounts through proactive communication. Consistently exceeded KPIs including resolution time, first contact resolution, and CSAT scores.

Transaction Risk Investigator at AMAZON DEVELOPMENT CENTRE, Mar 2020 - Mar 2022 · 2 yrs 1 mo, Investigated seller transactions, mitigating risks and ensuring compliance with SOPs. Communicated with internal & external stakeholders to resolve transaction disputes. Escalated anomalies to relevant teams, improving fraud detection accuracy. Achieved 100% adherence to productivity & quality standards, contributing to business goals. Prepared detailed annotations and reports for audit and compliance purposes.

Education

Master of Business Administration, Finance, General, AISECT INDIA

Master of Business Administration (MBA – Finance & Operations), Aisect University, Bhopal | 2016 | Secured 75%

Irfan Ahmad Mir - Project Coordinator in Greater Srinagar Area | Tal