---
title: "Irfan Dudhwala - National Service Manager in Greater Ahmedabad Area | Tal"
description: "Meet Irfan Dudhwala, Service Head | Building Scalable Service Networks | Consumer Durable Operations | Customer Experience & Business Growth based in Greater Ahmedabad Area."
image: "https://tal.club/meet/irfan-4/share-image"
---

# Irfan Dudhwala on Tal

## Headline

Service Head \| Building Scalable Service Networks \| Consumer Durable Operations \| Customer Experience & Business Growth

## About

I help consumer durable businesses build reliable, scalable service operations that improve customer experience, productivity, and profitability\. With experience across service management, operations excellence, and customer experience, I have led teams, strengthened service processes, improved turnaround time, and driven measurable improvements across service networks\. My focus areas include: • Service operations strategy • Customer experience improvement • Dealer/service partner management • Productivity & cost optimisation • Team capability building • Process improvement and digital transformation I believe great service is not only about resolving issues — it is about creating trust, loyalty, and long\-term customer relationships\.

## Location

Greater Ahmedabad Area

## Work experience

National Service Manager at Infiniti Retail Limited\., A Tata Enterprises\(Croma\), May 2023 \- Present · 3 yrs 3 mos, Mumbai, Maharashtra, India, Dynamic and detail\-oriented National Service Operations Manager\. With 2 years of experience in the consumer sustainable industry\. Have skills in supervising service operations throughout the country\. Coordinate with regional teams and guarantee consistent service quality in various locations Expert in developing and executing strategies to increase customer satisfaction\. Increase efficiency of service processes and reduce response time Expert in managing service networks Manage escalation and drive operational efficiency through data analysis and process improvement\. Results\-driven leader with strong communication and organizational skills\. Committed to maintaining high standards of service At the same time, it promotes customer trust and loyalty\.

Regional Service Manager\-west at Croma, Mar 2022 \- Apr 2023 · 1 yr 2 mos, Mumbai, Maharashtra, India, Highly engaged and results\-focused Regional Operations Manager\. With a year of long\-term consumer experience, we have experience in improving efficiency in locations across the region, ensuring sustainable operations and adherence to quality standards\. Excellent ability to work with branch teams\. Track performance indicators and develop solutions to ensure customer satisfaction and efficiency\. Strong team leadership Case management and work ethic to achieve regional goals Focus on building strong relationships with customers and stakeholders\. Drive continuous improvement and help build the company's reputation for reliability and professionalism\.

Branch Service Manager at Panasonic India PrivateLimited, Dec 2016 \- Mar 2022 · 5 yrs 4 mos, Experienced and customer\-focused branch manager with over 5 years of experience in the consumer sustainability industry\. Experience in managing branch operations Solve customer problems in a timely manner and maintain high service standards Able to lead and guide operational teams to achieve operational goals\. smooth process and provide superior satisfaction to customers\. This helps to improve service revenue in terms of accessories and amc business\. Demonstrated ability to manage workflow Increase efficiency in resource use and improve the response time of the tool\. Experience building strong relationships with clients\. Implementing a cost\-effective solution and drive continuous operational improvement\. He is committed to maintaining a customer\-centric approach\. At the same time, it contributes to the branch's overall success and growth\.

Deputy Manager at Godrej & Boyce Mfg\. Co\. Ltd\., Jul 2015 \- Dec 2016 · 1 yr 6 mos, working as a deputy manager

Area Service Manager at Godrej & Boyce Mfg\. Co\. Ltd\., Nov 2007 \- Jul 2015 · 7 yrs 9 mos, working as an area service manager across gujarat

## Education

Bachelor of Engineering \- BE, Mechanical Engineering, L\.D\. College of Engineering

[View the original profile](https://tal.club/meet/irfan-4)

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