Headline

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About

Customer Success & Strategy Operations professional with 6 years of experience across Customer Success, Client & Account Management, Business Operations, and Insurance Operations. Experienced in customer lifecycle management, onboarding, escalations, renewals, policy servicing, stakeholder management, MIS, dashboards, performance tracking, forecasting, and process improvement. Currently working as a Strategy Associate, partnering with cross-functional teams to improve customer experience, operational efficiency, and business outcomes. Open to mid-level opportunities in Customer Success, Account Management, Customer Operations, Strategy & Operations, Business Operations, and Insurance Operations.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Work experience

Associate strategic partnerships at Digit Insurance, Oct 2024 - Present · 2 yrs, Bengaluru, Karnataka, India

Customer Success Specialist at Jumbotail, Mar 2021 - Sep 2024 · 3 yrs 7 mos, Bengaluru, Karnataka, India

Customer Support Specialist at Tech Mahindra, Sep 2020 - Dec 2020 · 4 mos, Remote

Education

Bachelor of Engineering, Electrical, Electronic and Communications Engineering Technology/Technician, STJ Institute of Technology - India

Pre-University Course (PUC), St Aloysius