Headline

City Ops Analyst @ Club Feast | Business Analyst | Operations/ Client Onboarding Specialist | Risk/Finance/Tax/Project Management | Ex-Oracle | Ex-Amazon

About

A Bachelor of Commerce graduate from the University of Kashmir, currently serving as an Operations Analyst at Club Feast. Specializing in logistics and driver fleet management, they leverage data insights to enhance delivery efficiency, reduce lead times, and improve customer experience. Their academic foundation in business and commerce complements their ability to identify trends and optimize resources, making data-driven decisions to support operational excellence. At Club Feast, they collaborate across teams to refine workflows, foster driver engagement, and contribute to strategic planning. By employing financial regulation, procurement knowledge, and product support skills, they align their work with organizational goals. Their focus on enhancing processes, combined with a commitment to impactful collaboration, ensures they bring value through innovative problem-solving and operational improvements.

Location

Bengaluru

AI stack

claude

gemini

grok

meta

metaai

openai

Work experience

Operations Analyst at Club Feast, Aug 2024 - Present · 2 yrs 3 mos, India, Oversee driver fleet management and optimize logistics using data-driven decisions. Implement processes to improve driver efficiency, reduce delivery times, and enhance customer experience. Build strong relationships with independent drivers to boost engagement and retention. Support driver growth by identifying trends, forecasting demand, and optimizing resources. Collaborate with Operations, Customer Support, and Product teams to improve workflows. Provide insights to senior leadership to enhance fleet performance and strategic planning.

PMO Analyst at Oracle, Nov 2022 - May 2024 · 1 yr 7 mos, Bengaluru, Karnataka, India

Program Management Office Analyst at Oracle, Nov 2022 - May 2024 · 1 yr 7 mos, Coordinated Treasury-related requests with PMO, updating tracking statuses in Confluence for improved workflow management and transparency. Analyzed insurance contract clauses, providing compliance insights and relevant observations. Submitted invoices on time using the LOB Fee Tool (Apex), ensuring smooth financial workflows and supporting financial analysis. Managed Surety Bond issuance, overseeing approval processes and ensuring timely premium invoice processing while facilitating communication across departments (legal, procurement, sales). Increased financial compliance by 20% by monitoring insurance invoice schedules and uploading 20 invoices monthly into the LOB Fee Tool. Provided training and support to new hires during onboarding, assisting with approvals and adapting to workflow processes.

Prod Compliance Sr. Associate at Amazon, May 2022 - Nov 2022 · 7 mos, Banglore

Senior Compliance Associate at Amazon, Sep 2021 - Sep 2022 · 1 yr 1 mo, Enforced regulations and Amazon policies to protect customers from illegal, hazardous, or prohibited products. Reviewed marketplaces in various countries including Singapore, the US, the UK, Germany and Turkey to defend regulatory policies. Utilized tools such as Classification Policy Platform (CPP), Model Studio, QMS for product classification based on standard operating procedures (SOP). Classified products based on SOP guidelines to ensure compliance and customer safety.

Transaction Risk Investigator at Amazon, Sep 2021 - May 2022 · 9 mos, Banglore

Education

Bachelor of Commerce - BCom, Business/Commerce, General, University of Kashmir, Srinagar

Bachelor's Degree, University of Kashmir