Headline

Strategy & Operations | Business Operations | Process Design & Scaling | MSc Engineering Management (Aston, UK)

About

I'm an operations professional with 4+ years of experience building systems, teams, and processes that turn early-stage chaos into structured, scalable growth. My work sits at the intersection of strategy and execution — I've led cross-functional teams, designed SOPs from scratch, built CRM-backed reporting dashboards, and consistently delivered measurable outcomes: 30% faster resolution times, 25% improvement in team productivity, and partner onboarding pipelines that reduced time-to-activation across 10+ accounts. I've operated across industries — content, AI, QA/QC, and professional services — which means I adapt quickly, ask the right questions early, and don't need to be told twice how a business works. Currently based in Bangalore, I'm focused on Strategy & Operations and Business Operations roles in tech startups, SaaS, and consulting/professional services — where operational rigour directly moves the business needle. What I bring to the table: → Operational system design: SOPs, workflows, dashboards, CRM setup → Team leadership: hiring, onboarding, performance management, coaching → Data-led decision making: KPI frameworks, OKR tracking, executive reporting → Cross-functional coordination: working across sales, product, finance & leadership → Process improvement: root-cause analysis, CI methodologies, automation MSc Engineering Management — Aston University, Birmingham, UK CMI Level 7 Certificate in Strategic Management & Leadership Practice Open to: Strategy & Ops | Business Ops | Growth Ops | Operations Manager roles 📍 Bangalore, India | Open to hybrid & remote

Location

Bengaluru

AI stack

claude

elevenlabs

gemini

openai

perplexity

replit

Work experience

Operation and Strategy Lead at Foreign Education Consultancy, Oct 2025 - Present · 11 mos, Bengaluru, Leading end-to-end operations across sales, compliance, and partner verticals for a fast-growing education consultancy. → Own the full operational stack: workflow design, SOP development, and cross-functional bottleneck resolution across a multi-team org → Built and maintain real-time CRM and Excel dashboards tracking KPIs, pipeline health, and conversion metrics — used daily by senior leadership → Structured and scaled partner onboarding for 10+ university partners, reducing time-to-activation and improving partner satisfaction scores → Deliver executive-level business analysis, translating operational data into strategic recommendations for leadership → Define and monitor OKRs across verticals to keep execution aligned with business growth targets

Business Development & Operations Specialist at Nine Yards, Jan 2025 - May 2025 · 5 mos, Nottingham, Managed business operations and campaign delivery across multiple brands in a fast-paced agency environment. → Designed performance tracking frameworks using Excel dashboards; identified inefficiencies and presented data-driven recommendations to management → Managed multi-brand campaign operations end-to-end — cross-functional coordination, action planning, and delivery tracking against KPIs → Owned team onboarding and performance management processes, establishing quality controls and execution standards for field teams

Quality & Operations Engineer at TrueFan, Mar 2023 - Nov 2023 · 9 mos, Gurugram, Built and ran QC operations for a Series-A AI startup working with global clients. → Designed and deployed QC operational frameworks for international clients; built data pipelines tracking error rates and operational performance → Identified systemic process risks and escalated structured mitigation plans to Engineering, Product, and Leadership — reducing recurring error rates → Built internal knowledge systems on collaboration platforms, ensuring consistent and audit-ready process execution across teams

Production & Operations Manager at Springtunes Entertainment, Aug 2022 - Aug 2023 · 1 yr 1 mo, Remote, Led content operations and team management for a growing entertainment studio. → Scaled content operations by 20% and improved team productivity by 25% through process reengineering and workflow automation → Led a 10+ member cross-functional team across simultaneous projects; introduced sprint-style delivery cycles that reduced delays significantly → Built operational capacity plans enabling leadership to make informed resourcing and investment decisions aligned to growth targets

Mechanical Engineer at NRP Projects Private Limited, Nov 2021 - Jul 2022 · 9 mos, Orissa, India, • Supported project execution and site operations for industrial engineering projects. • Managed QA/QC activities, ensuring compliance with API codes, safety regulations, and client requirements. • Coordinated with TÜV SÜD (third-party inspection agency) to meet international quality standards. • Assisted in project planning, scheduling, and risk mitigation to support timely and cost-effective delivery. • Acted as a liaison between site teams, inspectors, vendors, and management to ensure smooth project communication. • Contributed to operational decision-making through site inspections, reporting, and corrective actions.

Education

Master’s of Science, Engineering Management, Aston University

Bachelor of Technology - BTech, Mechanical Engineering, Graphic Era Deemed to be University