Headline

Verification Specialist at EXL

About

Graduated with a BSc in Hotel Administration from Jagran Lakecity University, I currently serve as a Verification Specialist at EXL. In this role, I contribute to user identity verification for varied client needs, ensuring accuracy and security through advanced tools and collaborative processes. My background in customer service and content analysis has honed my critical thinking and data analysis skills, enabling me to streamline verification workflows. I am motivated to enhance client trust and safety by delivering consistent, reliable verification solutions.

Location

Bhopal

Work experience

Verification Specialist at EXL, Jan 2026 - Present · 6 mos, Pune City, Maharashtra, India, • As a Verification Specialist at EXL, I ensure user identity verification for diverse clients. • Collaborate with cross-functional teams to streamline verification processes and enhance user experience. • Utilize advanced identity verification tools to maintain high accuracy and security standards. • Contribute to building trust and safety for clients by delivering reliable verification solutions.

Customer Service Associate at Sutherland, May 2025 - Jan 2026 · 9 mos, Bhopal, Madhya Pradesh, India, I thrived in my role at Sutherland, where I was recognized for my contributions to customer service excellence and team leadership. • Managed inbound chat support and followed up with outbound emails, ensuring customer inquiries were addressed promptly. • Maintained impressive performance metrics, achieving over 90% CSAT and consistently meeting AHT and Quality KPIs. • Acted as a Seasonal SME, mentoring a team of over 10 agents and training multiple batches of new hires during peak periods.

Content Analyst at Walmart, Nov 2023 - Jan 2025 · 1 yr 3 mos, Bhopal, Madhya Pradesh, India, I played a pivotal role in enhancing website content management and customer satisfaction. • Edited and handled website content to ensure peak customer satisfaction. • Maintained organized content using Excel for efficient updates. • Addressed complex client cases through JIRA, fostering effective communication.

Customer Service Associate at Amazon, Aug 2022 - Dec 2022 · 5 mos, Bhopal, Madhya Pradesh, India, • Provided exceptional customer service to North American clientele, addressing queries and concerns via phone calls. • Maintained key performance indicators (KPIs) and ensured quality standards for service delivery. • Developed strong communication and problem-solving skills while enhancing customer satisfaction.

Operational trainee at JW Marriott, Bengaluru, May 2022 - Jul 2022 · 3 mos, Bengaluru, Karnataka, India

Education

Bsc (HHA), Hotel/Motel Administration/Management, Jagran Lakecity University