Indushree N profile photo 1 on Tal

Indushree N

seeking for job

Bengaluru

4+ years of work experience

Directorate general of foreign trade (DGFT)
Dec 20231 yr 5 mosApr 2025

Bengaluru, Karnataka, India

Ensuring seamless end-of-day operations through proactive monitoring, issue resolution, and stakeholder communication.Ensured smooth end-of-day process execution, monitored system alerts, and resolved issues within SLAs.
bigbasket
Feb 202311 mosDec 2023

Bengaluru, Karnataka, India

Customer Support Analyst Specialized in analyzing customer issues, identifying trends, and providing effective resolutions. Skilled in using CRM tools, preparing reports, and collaborating with teams to enhance customer experience and process efficiency
Omega Healthcare Management Services
Apr 20227 mosOct 2022

Bengaluru, Karnataka, India

AR Associate Experienced in managing accounts receivable processes, claim follow-ups, and payment posting. Skilled in reducing aging, resolving denials, and maintaining accurate financial records while ensuring compliance with client and regulatory guidelines.
Sbi And Karnataka State Government Employees Housing Co-operative Society Ltd
Feb 20201 yr 6 mosJul 2021

Bengaluru, Karnataka, India

CSA Skilled in handling customer queries via calls, chat, and email. Experienced in resolving issues, maintaining CRM records, and delivering high customer satisfaction. Strong communicator with product knowledge, process adherence, and problem-solving abilities.

Education

bangalore university

Bachelor of Commerce - BCom, acoounting

bangalore university

20182 yrs2020

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Indushree N on Tal

Headline

seeking for job

About

Dedicated Customer Service Professional with 3+ years of experience in both voice and non-voice processes. I have worked across BPO, e-commerce, and government sectors, gaining strong skills in customer handling, email/chat support, KYC, documentation, and issue resolution. I’m confident in communication, quick in understanding customer needs, and experienced in providing clear and professional support. I stay calm under pressure, adapt quickly to new processes, and consistently deliver a positive customer experience. Currently seeking opportunities in International Voice, Non-Voice, , and Customer Support roles, where I can contribute my skills and grow in a performance-driven environment.

Location

Bengaluru

Work experience

Customer Support Advisor at Directorate general of foreign trade (DGFT), Dec 2023 - Apr 2025 · 1 yr 5 mos, Bengaluru, Karnataka, India, Ensuring seamless end-of-day operations through proactive monitoring, issue resolution, and stakeholder communication.Ensured smooth end-of-day process execution, monitored system alerts, and resolved issues within SLAs.

Customer Support Analyst at bigbasket, Feb 2023 - Dec 2023 · 11 mos, Bengaluru, Karnataka, India, Customer Support Analyst Specialized in analyzing customer issues, identifying trends, and providing effective resolutions. Skilled in using CRM tools, preparing reports, and collaborating with teams to enhance customer experience and process efficiency

Ar associate at Omega Healthcare Management Services, Apr 2022 - Oct 2022 · 7 mos, Bengaluru, Karnataka, India, AR Associate Experienced in managing accounts receivable processes, claim follow-ups, and payment posting. Skilled in reducing aging, resolving denials, and maintaining accurate financial records while ensuring compliance with client and regulatory guidelines.

Customer Support Advisor at Sbi And Karnataka State Government Employees Housing Co-operative Society Ltd, Feb 2020 - Jul 2021 · 1 yr 6 mos, Bengaluru, Karnataka, India, CSA Skilled in handling customer queries via calls, chat, and email. Experienced in resolving issues, maintaining CRM records, and delivering high customer satisfaction. Strong communicator with product knowledge, process adherence, and problem-solving abilities.

Education

Bachelor of Commerce - BCom, acoounting, bangalore university