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Indranil Ghoshal

Chargeback Specialist- Revolut | Ex-Amazon SPS | FinCrime | Data Analytics Skilled (Excel • SQL • Power BI) | Strong Communication & Client Handling

Kolkata

7+ years of work experience

Revolut
Apr 20263 mosPresent

Kolkata, West Bengal, India

• Managing complex chargeback cases and conducting investigations related to financial crime. • Ensuring compliance with internal policies and regulatory standards in a fast-paced fintech environment.
Concentrix
Dec 20254 mosMar 2026

Provided technical and operational support to customers regarding wi-fi and broadband issues. Ensured SLA compliance and resolution of high-volume queries within turnaround time. Coordinated with internal teams to escalate and resolve customer concerns efficiently. Conducted upselling of products as per the needs of customers. Maintained accurate documentation and professional communication across all channels.
Amazon
Jul 20231 yr 11 mosMay 2025

Kolkata, West Bengal, India

Self
Dec 20184 yrs 7 mosJun 2023

Kolkata, West Bengal, India

Alipore Judges Court
Dec 20184 yrs 7 mosJun 2023

Drafted legal documents and managed detailed case files using MS Office. Resolved client disputes while ensuring compliance with legal procedures. Maintained strong client relationships through professional and transparent communication.

Education

University of Calcutta

B.A.LLB, Law

University of Calcutta

20135 yrs2018
University of Calcutta

B.A. LL.B

University of Calcutta

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Headline

Chargeback Specialist- Revolut | Ex-Amazon SPS | FinCrime | Data Analytics Skilled (Excel • SQL • Power BI) | Strong Communication & Client Handling

About

Passionate and results-driven professional with experience in customer service, legal support, and cross-functional collaboration. Proven ability to resolve complex issues, communicate clearly, and adapt to dynamic environments. Currently seeking opportunities in client services, compliance, or operations at top-tier firms. Skilled in Excel, CRM tools, KYC, legal documentation, and data analysis. Committed to excellence, learning, and contributing meaningfully to high-performing teams.

Location

Kolkata

Work experience

Chargeback Specialist at Revolut, Apr 2026 - Present · 3 mos, Kolkata, West Bengal, India, • Managing complex chargeback cases and conducting investigations related to financial crime. • Ensuring compliance with internal policies and regulatory standards in a fast-paced fintech environment.

Operations Representative at Concentrix, Dec 2025 - Mar 2026 · 4 mos, Provided technical and operational support to customers regarding wi-fi and broadband issues. Ensured SLA compliance and resolution of high-volume queries within turnaround time. Coordinated with internal teams to escalate and resolve customer concerns efficiently. Conducted upselling of products as per the needs of customers. Maintained accurate documentation and professional communication across all channels.

Associate at Amazon, Jul 2023 - May 2025 · 1 yr 11 mos, Kolkata, West Bengal, India

Advocate at Self, Dec 2018 - Jun 2023 · 4 yrs 7 mos, Kolkata, West Bengal, India

Advocate at Alipore Judges Court, Dec 2018 - Jun 2023 · 4 yrs 7 mos, Drafted legal documents and managed detailed case files using MS Office. Resolved client disputes while ensuring compliance with legal procedures. Maintained strong client relationships through professional and transparent communication.

Education

B.A.LLB, Law, University of Calcutta

B.A. LL.B, University of Calcutta

Indranil Ghoshal - Chargeback Specialist in Kolkata | Tal