Indrani Malakar profile photo 1 on Tal

Indrani Malakar

Attended The University of Burdwan

Greater Jaipur Area

2+ years of work experience

TP
May 20242 yrs 2 mosPresent

Jaipur, Rajasthan, India · Hybrid

Customer-focused professional with experience as a Subject Matter Expert at Adobe, skilled in technical support and customer relationship management and billing handling Proven ability to resolve customer issues, perform root cause analysis, and improve user experience while maintaining quality and compliance standards. Strong analytical background with a B.Sc. and a commitment to delivering efficient solutions and excellent customer service.
TP
May 20242 yrs 2 mosPresent

Jaipur, Rajasthan, India · Hybrid

Customer-focused professional with experience as a Subject Matter Expert at Adobe, skilled in technical support and customer relationship management and billing handling Proven ability to resolve customer issues, perform root cause analysis, and improve user experience while maintaining quality and compliance standards. Strong analytical background with a B.Sc. and a commitment to delivering efficient solutions and excellent customer service.
TP
May 20242 yrs 2 mosPresent

Jaipur, Rajasthan, India · Hybrid

Customer-focused professional with experience as a Subject Matter Expert at Adobe, skilled in technical support and customer relationship management and billing handling Proven ability to resolve customer issues, perform root cause analysis, and improve user experience while maintaining quality and compliance standards. Strong analytical background with a B.Sc. and a commitment to delivering efficient solutions and excellent customer service.
Adobe
May 20242 yrs 2 mosPresent

Customer-focused professional with nearly two years of experience supporting Adobe products and assisting customers with technical troubleshooting, billing inquiries, and product guidance. Experienced in managing support cases, tracking product issues, and collaborating with internal teams to ensure timely resolution and improved user experience. Skilled in CRM systems, issue tracking through Jira, and cross-team collaboration using Slack. Passionate about delivering high-quality customer support while contributing to process improvements and customer satisfaction in SaaS environments.

Education

The University of Burdwan

B.Sc., Biology, General

The University of Burdwan

20193 yrs2022

Bachelor of Science

Abhedananda Mahavidyalaya

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Headline

Attended The University of Burdwan

Location

Greater Jaipur Area

Work experience

Senior at TP, May 2024 - Present · 2 yrs 2 mos, Jaipur, Rajasthan, India · Hybrid, Customer-focused professional with experience as a Subject Matter Expert at Adobe, skilled in technical support and customer relationship management and billing handling Proven ability to resolve customer issues, perform root cause analysis, and improve user experience while maintaining quality and compliance standards. Strong analytical background with a B.Sc. and a commitment to delivering efficient solutions and excellent customer service.

Senior at TP, May 2024 - Present · 2 yrs 2 mos, Jaipur, Rajasthan, India · Hybrid, Customer-focused professional with experience as a Subject Matter Expert at Adobe, skilled in technical support and customer relationship management and billing handling Proven ability to resolve customer issues, perform root cause analysis, and improve user experience while maintaining quality and compliance standards. Strong analytical background with a B.Sc. and a commitment to delivering efficient solutions and excellent customer service.

Senior at TP, May 2024 - Present · 2 yrs 2 mos, Jaipur, Rajasthan, India · Hybrid, Customer-focused professional with experience as a Subject Matter Expert at Adobe, skilled in technical support and customer relationship management and billing handling Proven ability to resolve customer issues, perform root cause analysis, and improve user experience while maintaining quality and compliance standards. Strong analytical background with a B.Sc. and a commitment to delivering efficient solutions and excellent customer service.

Specialist at Adobe, May 2024 - Present · 2 yrs 2 mos, Customer-focused professional with nearly two years of experience supporting Adobe products and assisting customers with technical troubleshooting, billing inquiries, and product guidance. Experienced in managing support cases, tracking product issues, and collaborating with internal teams to ensure timely resolution and improved user experience. Skilled in CRM systems, issue tracking through Jira, and cross-team collaboration using Slack. Passionate about delivering high-quality customer support while contributing to process improvements and customer satisfaction in SaaS environments.

Education

B.Sc., Biology, General, The University of Burdwan

Bachelor of Science, Bachelor of Science, Abhedananda Mahavidyalaya

Indrani Malakar - Senior in Greater Jaipur Area | Tal