Headline

Site Reliability Engineer - Zeta

About

• Proven experience in the Product and Technical Support Domain. • Certified in SQL, Advanced Excel, and ITIL. • Currently pursuing a specialization in Data Analytics with Machine Learning and AI from Ivy Professional School. • Working knowledge of PostgreSQL, Sumologic, RESTful APIs, Kubernetes, CI & CD Tools like Jenkins, ArgoCD, AWS • Working knowledge in Visualization tools: Power BI, Tableau. • Experience in working on different CRM Tools: Salesforce, Service Now. • Experience in installing and configuring Professional Services Automation (Integrations) like Microsoft Project Integration, ADP, Jira, QB Integration (Online and Offline), Salesforce, etc. • Experience in Working on Cloud Environments like AWS. • Quick Learner. • Always trying to keep myself up to date to the current Technologies. • Graduated as an Electronics and Communications Engineer from University of Engineering and Management, Jaipur.

Location

Bengaluru

AI stack

antigravity

claude code

codex

cursor

geminicli

claudecode

Work experience

Site Reliability Engineer at Zeta, May 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India

Cloud Engineer - Support at Atlassian, Oct 2022 - Apr 2023 · 7 mos, Bengaluru, Karnataka, India, - Identify and resolve complex technical issues raised by customers in Jira Cloud. - Error diagnosis, debugging, validation, and root cause analysis. - Understanding of client needs and objectives by conducting proactive customer and data analysis. - Enable replication of issues to verify product-related bugs. - Drive technical collaboration and engagement with multiple cross-functional teams. - Contributing to knowledge base management. - Provided technical expertise in Jira Cloud product to address customer-specific use-cases

Senior Product Solutions Engineer at Zeta Suite, Mar 2022 - Oct 2022 · 8 mos, Bengaluru, Karnataka, India, - Developed Processess of Incident Management for the team. - Worked with multiple stakeholders in Multiple Projects - Analyzed multiple functional flows by reviewing the code and documented them. - Had major contribution to different critically important projects for the company. - Trained multiple team members and explained the functional flows and Incident Management Process. - Played a crucial role in a microservices environment, specialising in Java Spring Boot. - Led the training of team members to enhance their understanding of functional flows and requests. - Actively contributed to infrastructure-related tasks, ensuring smooth operations and optimal performance. - Conducted regular incident reviews to identify root causes and recommend preventive measures.

Senior Product Support Engineer at Plivo, Jul 2021 - Mar 2022 · 9 mos, India, • Helping multiple customers implement their use cases and End-to-End debugging of the technical issues by deep knowledge in VoIP Technologies, Rest API and product knowledge. • Building custom SQL Queries to get the required data from DB. • Maintaining constant SLAs and high KRA scores. • Working with API, XMLs, and debugging customer's code. • Using Kibana to view logs for detailed logs analysis. • Working with vendors and carriers across the globe to push for updates, regulatory changes, and feature releases. • Working with different stakeholders within the Organization to make the Product better. • Daily used stacks are Python, Postgres, Kibana, Zendesk, Android and iOS SDK, PHLO

Technical Operations Engineer at WorkSpan, Feb 2021 - Jul 2021 · 6 mos, India, - Performed operational tasks on a weekly basis which involved running scripts and writing SQL queries to manage customer data. - Engaged with WorkSpan clients to resolve operational and technical issues. - Route tech support tickets to the appropriate places. - Maintained accurate and thorough customer records. - Route tech support tickets to the appropriate places. - Tracked and met all Customer Support SLA requirements.

Education

B.tech, Electronics and Communications, University of Engineering & Management - Jaipur

Data Analytics with Machine Learning and AI, Information Technology, Ivy Professional School

Public links

github: https://github.com/IndranarayanChaudhuri