Headline

Operations & Program Management Leader | Scaling & Process Optimization

About

Operations & Program Leader with 6+ years of experience scaling high-growth startup initiatives through structured execution and data-driven decision making. Currently leading cross-functional programs at AiSensy, deploying WhatsApp QR's for offline acquisition touchpoints and reducing CAC by 27% through strategic GTM execution. Managed programs for 16+ large-scale events across India and Dubai while building operational frameworks for new programs and strategic initiatives. Previously co-founded and scaled Fleet Management Startup to 3000+ GPS enabled vehicles recording movement of 100 Million+ kms across India. Strong expertise in KPI governance, OKR alignment, workflow optimization, and stakeholder management across Product, Marketing, and Sales.

Location

Gurugram

Work experience

Assistant Manager Operations at AiSensy, Oct 2024 - Present · 1 yr 7 mos, Gurugram, Haryana, India, 1. Led nationwide offline acquisition program deploying WhatsApp QR touchpoints enabling scalable SMB onboarding infrastructure. 2. Designed and executed performance-driven acquisition strategy reducing CAC by 27% across domestic SMB segment. 3. Managed programs for 16+ large-scale marketing events across India and Dubai, driving brand visibility and enterprise lead generation. 4. Proud to be part of the core team for execution of AiSensy's new Marketing & Product Initiatives. 5. Built GTM frameworks, execution systems, and operational playbooks for new product launches and existing product innovations. 6. Working directly with the Founders, aligning Product, Marketing, and Sales functions to ensure timely execution of programs and setting clear cross-functional accountability.

Head of Operations at Save Any Vehicle, Jan 2019 - Sep 2024 · 5 yrs 9 mos, Kolkata, 1.Scaled fleet operations from 1 to 3000+ vehicles across India, achieving 100M+ km service coverage. 2.Drove 20% MoM growth through structured GTM execution and performance-driven marketing. 3.Built and led a 90+ technician network across North India. 4.Designed WhatsApp-based acquisition funnel generating ₹1.2Cr+ revenue. 5.Designed the Entire Plans and Customer Onboarding Flow of our Fleet Tracking App. 6.Led cross-functional teams including Product, Ops, and Marketing.

Content Creator at YouTube, Oct 2015 - Dec 2018 · 3 yrs 3 mos, India, I used to make How to Videos related to Tech , Review latest gadgets and in the fun time used to make travel vlogs. Reached 1 Million + Audience with an active subscribers of more than 13000.

Education

Bachelor's degree, Business/Commerce, General, Calcutta University, Kolkata

High School, Commerce, WBBHSE