Headline

“Banking Leader | Ex-SBI, Bandhan Bank | 4+ Years Driving Branch Operations, Portfolio Growth & High-Value Client Relationships”

About

Experienced Professional with a demonstrated history of working in the Banking industry. Skilled in Microsoft Office, Banking, and Coding. Strong professional with a Bachelor of Technology (B.Tech.) focused in Textile Sciences and Engineering from the University of Calcutta.

Location

Kolkata

AI stack

claude

gemini

ChatGPT

Work experience

Personal Banker at HDFC Bank Limited, Oct 2024 - May 2025 · 8 mos, Durgapur, West Bengal, India, Branch Operations, Compliance & Audit Readiness • Maintained 100% transaction accuracy and zero regulatory exceptions throughout tenure — full adherence to RBI KYC/AML guidelines and internal compliance circulars across all client accounts, with zero audit observations raised during any review cycle. • Generated and submitted daily MIS reports on portfolio performance, service delivery metrics, and SLA status — enabling real-time identification of process deviations and unusual transaction patterns before they impacted branch financials or triggered regulatory flags. • Supported branch audit preparation with complete documentation hygiene — vouchers, reports, and records maintained audit-ready at all times — and formulated corrective action plans for every process gap identified, achieving clean audit outcomes across the full tenure. Service Quality, Digital Migration & Cross-Sell • Achieved zero customer complaint escalations throughout tenure — resolved every query at first contact across savings, investment, insurance, and loan portfolios, maintaining high CSAT scores through a client-centric, solutions-first approach at every branch interaction. • Drove active migration of branch customers to digital banking channels — reducing walk-in transaction load, improving branch operational efficiency, and supporting the bank's digital transformation agenda, directly evidencing the digital channel migration KPI in the AU SFB mandate. • Consistently met monthly cross-sell and referral targets by converting branch service touchpoints into CASA deepening, insurance, and mutual fund opportunities — contributing to branch fee income while maintaining full compliance on all product submissions.

Customer Relationship Manager at Bandhan Bank, Oct 2023 - Oct 2024 · 1 yr 1 mo, Kolkata, West Bengal, India

Junior Officer at State Bank of India, Jan 2020 - Jul 2023 · 3 yrs 7 mos, Performed teller, cash, forex and reconciliation operations under RBI guidelines. Converted retail lending leads and supported disbursals through disciplined follow-ups. Promoted government schemes (PMJJBY, APY, SSY, PPF) to strengthen inclusion banking. Enhanced documentation quality and internal controls to support stronger audit outcomes.

Development Officer at Life Insurance Corporation of India - LIC, Nov 2019 - Jan 2020 · 3 mos, India

Trainee at NAHAR INDUSTRIAL ENTERPRISES LIMITED, Jul 2014 - Aug 2014 · 2 mos, Ambala, Haryana, India

Education

Bachelor of Technology, Fibre Technology, University of Calcutta

High School Diploma, 10+2, Hem Sheela Model School - India