Headline

SW/App/Cloud Tech Support Associate@ Accenture

About

As a dedicated and results-driven SW/App/Cloud Support Engineer with experience at Accenture, I have developed strong expertise in providing technical support, troubleshooting complex issues, and ensuring seamless user access and application performance. My experience includes working with Active Directory, Identity and Access Management (IAM), Salesforce, and ServiceNow to manage user provisioning, access requests, incident resolution, and hardware/software support. I have hands-on experience in resolving access-related issues, account management, application support, and collaborating with cross-functional teams to deliver efficient and secure IT services. I am passionate about technology, problem-solving, and continuous learning. I enjoy working in dynamic environments where I can contribute to operational excellence while enhancing user experience and system reliability. Core Skills: • Identity & Access Management (IAM) • Active Directory Administration • Salesforce Support • ServiceNow Incident & Request Management • Application & Cloud Support • User Access Provisioning & Deprovisioning • Hardware & Software Troubleshooting • IT Service Management (ITSM) • Technical Support & Issue Resolution I am always open to connecting with professionals, collaborating on exciting projects, and exploring new career opportunities. Feel free to reach out if you'd like to connect, discuss industry trends, or explore potential collaborations.

Location

Gurugram

Work experience

SW/App/Cloud Tech Support Engineer at Accenture in India, Apr 2024 - Feb 2026 · 1 yr 11 mos, India

Education

Bachelor of Technology - BTech, Computer Science, Central University of Kashmir, Srinagar

Computer/Information Technology Administration and Management, GREEN LAND BUSINESS SCHOOL