---
title: "Imtiaz Ahmed - Manager in Bengaluru | Tal"
description: "Meet Imtiaz Ahmed, Manager | Project Management | Stakeholder Management | Supply Chain | Returns Management | B2C e-commerce | Risk Management based in Bengaluru. AI stack includes claude and gemini."
image: "https://tal.club/meet/imtiaz-ahmed/share-image"
---

# Imtiaz Ahmed on Tal

## Headline

Manager \| Project Management \| Stakeholder Management \| Supply Chain \| Returns Management \| B2C e\-commerce \| Risk Management

## About

Dedicated and proactive Manager with over 16 years of proven track record of success in driving operational efficiency and delivering exceptional customer experiences, and comprehensive expertise in e\-commerce operations\. Proficient in overseeing various aspects of online retail operations, focusing on service and return management, order fulfillment, customer service, and vendor relations\. Skilled in team leadership, training, and development to ensure high performance outcomes, leveraging data\-driven insights to optimize processes and drive efficiency\. Committed to delivering exceptional customer experiences and contributing to organizational growth and success\.

## Location

Bengaluru

## AI stack

claude

gemini

## Work experience

Manager at Flipkart, Oct 2021 \- Jul 2024 · 2 yrs 10 mos, Bangalore Urban, Karnataka, India, • Leadership and Team Management: Overseeing the design lab and chat process, leading a team of 80 individuals, including 1 Assistant Manager and 5 Team Leaders\. • Initiative Implementation: Piloting new initiatives and implementing processes to improve efficiency and effectiveness within the team\. • Stakeholder Collaboration: Liaise with various stakeholders, both internal and external, for seamless operations and alignment with organizational goals\. • Process Optimization: Streamlining and revamping existing processes to optimize workflow and enhance productivity\. • Continuous Improvement: Actively identifying areas for improvement and implementing solutions to drive continuous enhancement\. • Employee Engagement: Conducting employee engagement initiatives to cultivate a positive work environment conducive to growth and development, boost morale and foster a sense of belonging among team members\. • Strategic Leveraging: Leveraging business savvy to optimize operations and achieve key metrics for sustained growth & success\. • Commitment to Excellence: Driving sustainable growth and success within the team and the broader organization for process

Assistant Manager at Flipkart, Jul 2017 \- Oct 2021 · 4 yrs 4 mos, Bangalore, Service Management: • Steered day\-to\-day operations, ensuring the timely completion of all deliverables\. • Orchestrated weekly and monthly review meetings to assess progress and strategize for future initiatives\. • Cultivated enduring customer relationships and maintained strong ties with allied business units\. • Coordinated with stakeholders to streamline logistics processes, including forward and reverse legs, in collaboration with E kart and 3PL teams\. • Oversaw the wrong delivery and tech issue following queue, addressing delivery and post\-sales concerns such as order status updates and managing wrong delivery issues within the Oat keeper promise\. Returns Management: • Administered day\-to\-day operations, overseeing every aspect to ensure timely and accurate delivery of all tasks and objectives\. • Conducted regular review meetings on a weekly and monthly basis, providing a platform for team members to discuss progress, address challenges, and align goals\. • Strategized and planned staffing levels and capacity for the L1 queue, ensuring adequate resources to effectively handle incoming inquiries and support needs\. • Nurtured customer relationships with a focus on enhancing satisfaction and loyalty while fostering positive relationships with allied business units to facilitate collaboration and mutual success\. • Drove improvements in the customer experience, implementing initiatives to boost service quality and overall satisfaction\. • Collaborated closely with various internal departments and teams to gain insights into business requirements for developing new processes and actively participate in ongoing process enhancements and optimizations\.

Team Leader – Returns Management at Flipkart, Apr 2015 \- Jun 2017 · 2 yrs 3 mos, Bengaluru, Karnataka, India, • Led a team of 20 sales representatives, guided and supported to achieve sales targets and delivered exceptional customer service\. • Managed shrinkage and attrition, implementing strategies to minimize losses and maintain a stable workforce\. • Provided ongoing monitoring, coaching, and feedback to consultants to ensure their performance aligned with company expectations\. • Ensured that consultant KRAs were met in accordance with company standards, maintaining high\-quality service delivery\. • Assured that agents had the necessary expertise to manage technical troubleshooting calls\. • Maintained effective communication with other teams to facilitate the smooth flow of information and collaboration\. • Carried additional tasks as directed, demonstrating flexibility and adaptability in meeting organizational needs\.

Team Leader at Atria Convergence Technologies Pvt Ltd, Mar 2010 \- Apr 2011 · 1 yr 2 mos, • Oversee projects to ensure timely delivery per agreed SLAs, manage tight schedules, and maintain uninterrupted operations\. • Engage with customers/partners to understand requirements and relay feedback/solutions to the team for enhanced productivity\. • Worked closely with team members to develop their skill sets and expand team capabilities, and effectively managed team discipline, motivation, and morale\. • Provide timely reports for management review and decision\-making while addressing customer queries and issues related to Broadband \(BB\) and IPTV connections\.

Network Engineer at ACT FIBERNET, 2010 \- Mar 2012 · 2 yrs 3 mos, Bangalore

Business Development at Shams Associates, 2009 \- 2010 · 1 yr, Bangalore

Technical Support Specialist at Microland Limited, 2009 \- Nov 2009 · 11 mos, Bangalore

## Education

Graduate Diploma in Computer Application \(GDCA, IIME

Software Testing Course, ASTI ACADEMY

[View the original profile](https://tal.club/meet/imtiaz-ahmed)

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