---
title: "Imran Md - Marketing Operations Team Lead in Hyderabad | Tal"
description: "Meet Imran Md, Operations & Quality Leader | 12+ yrs in Client Delivery | Accenture | Google based in Hyderabad."
image: "https://tal.club/meet/imran-1/share-image"
---

# Imran Md on Tal

## Headline

Operations & Quality Leader \| 12\+ yrs in Client Delivery \| Accenture \| Google

## Location

Hyderabad

## Work experience

Marketing Operations Team Lead at Accenture, Jul 2019 \- Present · 7 yrs 2 mos, Hyderabad, Telangana, India, Leading 20 people who are supporting the process 24X7\. Provide day to day support to the team and to deliver a professional, high quality, cost effective service to the client, in accordance with agreed business and customer requirements\. Generates Service Detailed Report to measure the Performance of the Project on a daily basis and discuss during team huddle\. I Lead client related weekly & monthly connects talking metrics and other reporting areas, work on data analysis & insights trying to identify what's wrong with the process \(Missed SLAs, TAT, special causes, etc\)\. Tracking work quality against predefined KPIs \(individual and team basis\) Recruit young professionals to expedite business and team's growth\.

Senior Analyst at Accenture, Apr 2016 \- Jun 2019 · 3 yrs 3 mos, Hyderabad, Telangana, India, Communicate with Global clients, Certification experts, Account Managers to understand the requirements and assist accordingly\. Mentoring & Train new joiners within the team\. Strategic approach towards queue management help improving process metrics \(TRT, TFR, CSAT\) Third Party Implementation Specialist \(expertise\) with in\-depth knowledge in Ad Trafficking, Troubleshooting, Policy Validations, etc\.

Operations Analyst at Accenture, May 2014 \- Mar 2016 · 1 yr 11 mos, Hyderabad, Telangana, India

Customer Service Agent at HCL Technologies, May 2013 \- May 2014 · 1 yr 1 mo, Hyderabad, Telangana, India

## Education

Master of Business Administration \(M\.B\.A\.\), Marketing & HR, Osmania University

[View the original profile](https://tal.club/meet/imran-1)

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