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Imran Md

Operations & Quality Leader | 12+ yrs in Client Delivery | Accenture | Google

Hyderabad

13+ years of work experience

Accenture
Jul 20197 yrs 2 mosPresent

Hyderabad, Telangana, India

Leading 20 people who are supporting the process 24X7. Provide day to day support to the team and to deliver a professional, high quality, cost effective service to the client, in accordance with agreed business and customer requirements. Generates Service Detailed Report to measure the Performance of the Project on a daily basis and discuss during team huddle. I Lead client related weekly & monthly connects talking metrics and other reporting areas, work on data analysis & insights trying to identify what's wrong with the process (Missed SLAs, TAT, special causes, etc). Tracking work quality against predefined KPIs (individual and team basis) Recruit young professionals to expedite business and team's growth.
Accenture
Apr 20163 yrs 3 mosJun 2019

Hyderabad, Telangana, India

Communicate with Global clients, Certification experts, Account Managers to understand the requirements and assist accordingly. Mentoring & Train new joiners within the team. Strategic approach towards queue management help improving process metrics (TRT, TFR, CSAT) Third Party Implementation Specialist (expertise) with in-depth knowledge in Ad Trafficking, Troubleshooting, Policy Validations, etc.
Accenture
May 20141 yr 11 mosMar 2016

Hyderabad, Telangana, India

HCL Technologies
May 20131 yr 1 moMay 2014

Hyderabad, Telangana, India

Education

Osmania University

Master of Business Administration (M.B.A.), Marketing & HR

Osmania University

20102 yrs2012

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Headline

Operations & Quality Leader | 12+ yrs in Client Delivery | Accenture | Google

Location

Hyderabad

Work experience

Marketing Operations Team Lead at Accenture, Jul 2019 - Present · 7 yrs 2 mos, Hyderabad, Telangana, India, Leading 20 people who are supporting the process 24X7. Provide day to day support to the team and to deliver a professional, high quality, cost effective service to the client, in accordance with agreed business and customer requirements. Generates Service Detailed Report to measure the Performance of the Project on a daily basis and discuss during team huddle. I Lead client related weekly & monthly connects talking metrics and other reporting areas, work on data analysis & insights trying to identify what's wrong with the process (Missed SLAs, TAT, special causes, etc). Tracking work quality against predefined KPIs (individual and team basis) Recruit young professionals to expedite business and team's growth.

Senior Analyst at Accenture, Apr 2016 - Jun 2019 · 3 yrs 3 mos, Hyderabad, Telangana, India, Communicate with Global clients, Certification experts, Account Managers to understand the requirements and assist accordingly. Mentoring & Train new joiners within the team. Strategic approach towards queue management help improving process metrics (TRT, TFR, CSAT) Third Party Implementation Specialist (expertise) with in-depth knowledge in Ad Trafficking, Troubleshooting, Policy Validations, etc.

Operations Analyst at Accenture, May 2014 - Mar 2016 · 1 yr 11 mos, Hyderabad, Telangana, India

Customer Service Agent at HCL Technologies, May 2013 - May 2014 · 1 yr 1 mo, Hyderabad, Telangana, India

Education

Master of Business Administration (M.B.A.), Marketing & HR, Osmania University

Imran Md - Marketing Operations Team Lead in Hyderabad | Tal